• Deliver technical solutions for Unit4 ERP implementation, migration, and optimisation projects • Analyse requirements with functional consultants and customer stakeholders • Build integrations, extensions, reports, and customisations using APIs, XML/JSON, SOAP, extension frameworks, and low-code tools • Run data migration activities, including analysis, mapping, transformation, validation, and issue resolution • Apply AI tools to accelerate development, documentation, analysis, and testing • Troubleshoot technical issues, support testing, and produce clear documentation and handover material • Provide ad-hoc consultancy to existing customers • Feed improvement ideas and customer feedback back to product and internal teams

• Conduct forensic host, network, and application technical investigations • Triage active high-stakes security events, including reviewing and applying security controls to detect, respond, prevent, and remediate threats • Recognize and codify attacker tools, tactics, and procedures in indicators of compromise (IOCs) that can be applied to current and future investigations • Develop custom scripts, tools, or methodologies to enhance our IR processes • Prepare comprehensive and accurate reports of forensic findings and IR activities for both technical and executive audiences • Communicate investigative findings and strategy to various client stakeholders • Provide immediate, actionable guidance to contain and mitigate ongoing attacks • Assist in scoping new engagements and guide clients through the full incident response lifecycle • Work directly with client IT teams to support rebuild, reconfiguration, and remediation efforts • Remotely guide clients through EDR deployments, system configuration changes, and technical recovery steps • Support the full incident response lifecycle from discovery through reporting • Participate in an on-call rotation to provide after-hours and weekend incident response support as needed

• Lead engagements end-to-end, from discovery and requirements through configuration, migration, deployment, adoption, and post-go-live support. • Listen carefully and surface the real problem behind the stated one; analyze processes, systems, and workflows; design tailored IFS solutions that align with customer goals. • Translate complex technical and operational concepts into clear recommendations for executive, technical, and end-user audiences. • Lead IFS Apps 10 to IFS Cloud upgrade engagements end-to-end, including version-gap analysis, scoping and estimation, build, data migration, cutover, and hypercare. • Decide which customizations to retire, re-platform, or rebuild, reducing technical debt as part of the upgrade. • Architect solutions across the customer's IFS domains: MRO and asset management, manufacturing, supply chain, finance, and projects. • Embed ITAR, DFARS, and security and compliance requirements into the upgrade architecture, access model, and deployment approach. • Coordinate customer’s internal teams, third-party technology and service vendors, and IFS Customer Success into a single delivery plan. • Own delivery performance across multiple engagements against scope, schedule, budget, quality, and margin; manage risks, dependencies, and stakeholder expectations proactively. • Lead and mentor consultants and technical specialists, guiding them through high-stakes delivery. • Lead workshops, design sessions, executive readouts, and change management activities that keep the work moving. • Advise the customer's CIO and steering committee on status, risk, and the decisions that protect outcomes. • Make the hard calls — staffing changes, scope conversations, escalations — when they protect customer outcomes and Oxalis's interests. • Partner with Customer Growth and Sales during pre-sales: discovery, solution shaping, estimates, and proposals; bring empathy and curiosity to uncover what truly matters to a buyer. • Carry a sales-attribution target by expanding the value Oxalis delivers to existing customers and helping win new IFS opportunities. • Represent Oxalis with credibility and confidence in customer and prospect conversations. • Improve Oxalis's IFS tools, templates, and delivery methodologies; leave the practice better than you found it. • Establish and grow the IFS capabilities as a practice area within Oxalis.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Develop client partner relationships - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence - Travel, as necessary Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.