• Design and implement enterprise data architecture for an integrated care platform. • Architect scalable enterprise data platforms for clinical, operational, reporting, and analytics needs. • Leverage AI technologies to improve system design, development, and operational efficiency. • Design and maintain enterprise data models and integration solutions across Microsoft Dynamics, EHR/EMR, claims, and third party systems. • Develop and oversee ETL/ELT processes for reliable data ingestion, transformation, validation, and distribution. • Establish data governance, data quality, metadata management, and master data management standards. • Collaborate with Engineering to build modern cloud based data solutions using Azure, including data lake and data warehouse architectures. • Ensure data solutions comply with HIPAA, HITRUST, privacy, security, and regulatory requirements. • Partner with business stakeholders to translate strategic objectives into scalable data solutions.

• Sets standards in scope of design, development, quality and testing. • Designs and communicates enterprise wide databases architecture. • Design databases architectures, schemas, analytical platform and BI services, data governance. • Elicits needs, analyses requirements. • Transfers business, users and technical needs into architectures. • Maps business goals, project benefits, priorities, components, system features. • Analyses available systems, applications and services. • Identify options for potential solutions. • Maintains and tracks architecture in systems lifecycle. • Estimate and size network infrastructure in accordance with the requirements of the systems and business applications. • Contributes to systems design, testing, quality assurance, change management. • Prepares system documentation and provides presentations. • Lead development teams and development processes. • Selects and evaluates technologies. • Collects and interprets system metrics. • Optimizes system from performance, security and quality points of view. • Contribute to Enterprise Architecture repository and managing required artifacts.

Role Description ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. As a Forward Deployed Solution Architect (FDSA), you operate on the frontlines of that transformation. You embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform. This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation. Who You Are - You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments. - With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. - Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives. - You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission-critical challenges. - You embody ServiceNow’s values: - Customer First: You prioritize delivering value through business outcomes. - Bold Innovation: You challenge convention and seek simplicity through design. - One Team: You collaborate deeply across functions and build through shared ownership. - Integrity and Belonging: You build trust, foster inclusion, and lead with empathy. What You’ll Do - Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders. - Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. - Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. - Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components. - Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing. - Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs. - Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. What Success Looks Like - Solution-Ready Build Delivered: You deliver a validated AI solution-ready build within 8–12 weeks that directly addresses a business-critical problem. - Widespread Reuse: Your assets—from prompts to orchestration logic—are leveraged by other teams and codified for scale. - Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence. - Business Transformation: The AI solution you’ve led results in measurable gains in efficiency, automation, adoption, or satisfaction. - Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments. - Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Enterprise Experience: 12+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. - Technical Mastery: Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling. - Cloud & Infrastructure Fluency: Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns. - Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. - Customer & Delivery Leadership: Comfortable operating in ambiguous, high-stakes environments. - Field Readiness: Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes. - Platform Affinity (Nice to Have): Familiarity with the ServiceNow platform, low-code tooling, or other enterprise SaaS ecosystems. Preferred Qualifications - Prior work delivering AI or intelligent workflow solutions at scale. - Familiarity with LangChain, Semantic Kernel, vector DBs, and Python. - Experience with SaaS platforms, enterprise data integration, and low-code environments. - History of converting field delivery into reusable product patterns. - Proven success in deploying AI solutions that delivered tangible customer impact. - Hands-on experience integrating AI into enterprise SaaS platforms. - Skill translating real-world constraints into reusable internal tools or product enhancements. - Familiarity with AI governance, compliance, and enterprise security practices. Additional Information - Work Personas: We approach our distributed world of work with flexibility and trust. - Equal Opportunity Employer: ServiceNow is an equal opportunity employer. - Accommodations: We strive to create an accessible and inclusive experience for all candidates. - Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description As an Enterprise Architect for Builder Enablement, your role is to bring clarity and coherence to a complex, evolving technology ecosystem. You will be a founding member of the Builder Enablement team at the intersection of architecture, engineering, and enablement - developing and maintaining a shared view of enterprise infrastructure, services, and patterns-mapping how they fit together today and where they're going. You'll work across teams to crystallize architectural principles, surface gaps and overlaps, and help the organization understand its technology as a cohesive system. You'll align and influence-partnering with service owners and engineering teams to build shared understanding of how systems interoperate and evolve. Your goal is to help local decisions support a broader, intentional architecture, without slowing teams down. You'll also help identify where new patterns, abstractions, or shared capabilities are needed, creating the foundation for Builder Enablement engineers to turn those ideas into practical, adoptable solutions. Part cartographer, part city planner-you create the map, highlight the terrain, and help the organization move in the same direction. Responsibilities - Develop and maintain a clear, evolving view of enterprise infrastructure, services, and architectural patterns, helping teams understand how systems fit together today and where they are heading. - Crystallize and communicate architectural principles that reflect how the organization builds and operates systems-grounded in real-world practices across teams rather than top-down mandates. - Identify gaps, overlaps, and friction points across the technology landscape, and work with service owners and engineering teams to align opportunities for simplification, consolidation, or new shared capabilities. - Partner with platform, infrastructure, and product engineering teams to build shared understanding of how systems interoperate, helping teams make informed design decisions that support a broader, cohesive architecture. - Translate complex systems into accessible artifacts-diagrams, reference architectures, written guidance, and lightweight standards-that help engineers quickly understand the landscape and make effective choices. - Act as a connector across teams, facilitating conversations that lead to alignment without requiring formal authority; build consensus around direction, tradeoffs, and priorities. - Help identify high-value areas for Builder Enablement investment, creating the foundation for engineers to develop paved paths such as templates, tooling, and reusable components. - Engage with engineering efforts at key moments (e.g., early design, major changes) to provide architectural guidance and ask thoughtful questions, balancing short-term needs with long-term system health. - Evangelize a systems mindset, helping engineers and teams think beyond individual services to how their work contributes to a larger platform. - Mentor engineers and architects across the organization, helping them develop stronger architectural thinking, navigate ambiguity, and make better tradeoffs. Qualifications - Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - 10+ years of relevant experience - Experience designing and evolving distributed systems and/or enterprise platforms, with an understanding of how services, infrastructure, and data systems interact at scale - Deep, hands-on experience building software or platform systems in a production environment. While this role is not primarily focused on day-to-day coding, prior experience as a builder is essential to establish credibility, inform architectural judgment, and ensure recommendations reflect how systems are actually built and operated - Ability to analyze complex technical landscapes and synthesize them into clear mental models, diagrams, and guidance that others can use - Experience working across multiple teams to build alignment and shared understanding without direct authority - Strong communication skills, with the ability to translate between deep technical detail and high-level architectural concepts for a range of audiences - Experience partnering with engineering teams to influence design decisions and improve system consistency over time - Familiarity with modern cloud environments (e.g., AWS, Azure, GCP) and common architectural patterns in cloud-native and hybrid systems - Comfort operating at multiple levels-diving into technical detail when needed while maintaining a broader systems perspective - A pragmatic approach to architecture, with an understanding that tradeoffs are inevitable and that progress often comes through incremental alignment rather than perfect solutions - A track record of challenging assumptions constructively and helping teams evolve how they build and operate systems Desired Characteristics: - Experience in a platform engineering, developer experience, or enterprise architecture role focused on enabling other engineers - Familiarity with infrastructure-as-code, CI/CD systems, and developer workflows, and how architectural decisions impact day-to-day engineering work - Experience creating reference architectures, system maps, or internal documentation that are widely adopted and used - Exposure to large, federated organizations where different teams own different parts of the technology stack - An interest in how emerging patterns (including AI-assisted development and agent-based workflows) are changing how systems are designed and operated - Ability to balance consistency and autonomy, helping organizations standardize where it matters without over-constraining teams - Experience mentoring or guiding other engineers and architects in developing systems thinking and architectural judgment - Domain familiarity with media, entertainment, or large-scale content platforms is a plus Additional Requirements: - Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $195,000 - $230,000 (bonus & LTI eligible) We are accepting applications for this position on an ongoing basis. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com. For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.