Role Description The Account Executive is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact. This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight. Essential Duties and Responsibilities - Develops and manages client specific, strategic, financial and business relationship plans that encompass client’s goals, performance expectations and growth in membership and profitability in pursuit of meeting department and organizational business metrics. - Manages large, highly complex clients that have complex business needs. - Consistently ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers. - Optimizes potential for sustainable growth and profitability for assigned book of business. - Develops and maintains solid business relationships with clients at the executive level and with critical decision-makers. - Utilizes financial and pricing models to analyze and present business and clinical scenarios to clients illustrating different benefit strategies and advantages of adoption. - Organizes and leads client business planning meetings, financial performance reviews, leadership summits and internal strategy planning discussions. - Researches and understands market trends and competitive practices to share opportunities based on client needs and strategic objectives. - Mentors new Account Executives through onboarding process. - Proactively monitors client service continuum to identify and address service delivery issues and escalate concerns appropriately. - Collaborates with internal leaders throughout other business units for problem solving, planning and successful outcomes. - Ensures client retention and oversees client contract renewals including managing the RFP and negotiation process. - Organizes and develops assigned Book of Business presentations. - Provides regular feedback of strategic plan performance and outcomes to management. - Provides oversight of projects and client initiatives and assists in the interpretation and context of client requests. - Participates in and supports the implementation process for new clients assigned. - Supports and assists in sales and prospect presentations, including participation in and travel to Best and Final meetings. - Develops and maintains effective relationships with client consultants as appropriate. - Completes assignments, Salesforce cases and training including stretch assignments. Qualifications - BS/BA and 9+ years’ experience or equivalent combination of education and experience, and 6 years' of SME in respective areas. - Experience working with complex, large key accounts; PBM, HMO or related health care management industries. - PharmD (or equivalent) preferred. - Experience with commercial and self-insured marketplace. - Experience in the Self Insured benefits arena, preferably with Employers, States/Municipalities, Unions, Hospitals, private label PBM’s, Cash Card and/or other related entities. Requirements - Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook. - Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management. - Strong consultative selling and negotiation skills. - Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Benefits - Medical / Dental / Vision / Wellness Programs - Paid Time Off / Company Paid Holidays - Incentive Compensation - 401K with Company match - Life and Disability Insurance - Tuition Reimbursement - Employee Referral Bonus