• Manage book of business in pursuit of fiscal revenue targets as set by management • Develop and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client’s business needs • Ensure high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals • Effectively utilize MedImpact forums and resources to proactively address client needs and to escalate issues where appropriate • Provide timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process • Provide oversight of projects and client initiatives and assists in the interpretation and context of client requests • Maintain the integrity of the annual strategic business plan and manage the fiscal revenue plan • Manage client renewal process, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigate organizational risks with respect to performance guarantees, and unveil opportunities for MedImpact product usage as well as client growth and expansion • Lead renewal presentations. Utilize all internal pro-forma financial tools and forums to ensure preparedness and success • Support the implementation process for assigned clients, including oversight of implementation and contract terms • Negotiate and manage client contract throughout the lifecycle of the account • Build strong and positive internal relationships with your account service matrix team in order to realize the full potential of the assigned book of business • Coordinate with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into and strengthen client relationship • Organize and lead client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions • Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions • Supports and assists in sales and prospect presentations • Develops and maintains effective relationships with client consultants as appropriate