• Build robust relationships with leadership and teams in Sales Engineering and Customer Success, as well as the supporting enterprise ecosystem teams to ensure content, methodologies, and materials align with their priorities and processes. • Define the strategy/roadmap for Technical Enablement and tactfully manage competing priorities to meet all stakeholder needs. • Develop demo methodologies and certification programs. • Partner with Product and Product Marketing teams for technical field readiness around upcoming releases and launches. • Coach sales teams for continuous education on industry and product • Institutionalize knowledge and decisions across technical teams and ensure that knowledge is documented and easily searchable in content management solution (i.e., Showpad). • Provide structured feedback and coaching to technical teams. • Design optimal learning experiences using adult learning theory principles and robust learning objectives while catering to various learning styles in a virtual environment. • Build, deliver and continually manage role-based technical onboarding programs. • Build technical programming into LMS; track for completion and ongoing skill development and content mastery. • Deliver technical training, along with SMEs, in virtual and in-person environments.

Role Description What You Will Do: - Claims Identification & Reporting: Monitor EEOC charges and litigation filings in conjunction with the Legal Department. Prepare and submit Notices of Loss/Circumstance and updates to carriers. Manage the Proof of Loss process for accurate cost reimbursement. - Claims Management: Manage non-clinical claims of varying severity. Direct outside counsel according to litigation and billing guidelines. Maintain claims bordereaus and loss runs, and provide data to external brokers for renewals. - Coverage Analysis & Compliance: Ensure compliance with policy reporting requirements, analyze reservation of rights letters, and draft responses to secure coverage. Review policy language to provide internal opinions on insurance recovery. - Reporting & Strategy: Present claims reports to leadership regarding loss development, financial exposure, and mitigation strategies. Attend mediations, settlement conferences, and trials as necessary. - Collaboration: Support Insurance Operations with underwriting marketing, renewals, and broker relationships. Qualifications - High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. - 3 years of leadership or management experience preferred. - Attorney: 3+ years in Insurance Defense, Coverage Litigation, or Claims Management. - Paralegal: 7+ years in litigation management. - Claims Manager: 7+ years managing non-clinical litigation (EPL, D&O, etc.). Requirements - Location: Remote - Department/Specialty: Insurance Operations - Schedule: Full time, Days - Salary range: $138,258.29-$195,187.61 per year - Eligible for an annual bonus incentive Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

• Assist in developing and implementing operational strategies to optimise site performance • Support the monitoring of key performance indicators (KPIs) for all operational areas • Contribute to Opex and Capex budget management, including data collection and reporting • Collaborate with the Facility Manager to align centre operations with overall business objectives • Participate in strategic planning sessions and provide operational insights • Coordinate all aspects of facility maintenance, including preventative and corrective maintenance programs • Maintain and monitor Planned Preventative Maintenance (PPM) schedules using JLL's Prism system • Support compliance efforts with building codes, health and safety regulations, and environmental standards • Coordinate contractors and service providers, ensuring they meet Cm3 prequalification requirements • Conduct regular site inspections and identify maintenance needs • Assist in developing and maintaining robust health and safety programs for each site • Support risk assessments and help implement mitigation strategies • Contribute to emergency preparedness and response procedures • Ensure all staff and contractors are properly trained in safety protocols • Maintain safety documentation and incident reporting systems • Build positive relationships with tenants and respond to their concerns promptly • Coordinate tenant move-ins, fit-outs, and move-outs under the guidance of the Facility Manager • Monitor tenant compliance with lease terms and property regulations • Serve as a day-to-day point of contact for routine tenant matters • Support the Facility Manager in maintaining strong, positive relationships with the client • Participate in client meetings and communications as required • Assist in preparing updates on performance, challenges, and opportunities • Help identify opportunities to enhance property value • Contribute to long-term planning and capital improvement projects • Ensure responsive service delivery to support client satisfaction • Prepare operational reports and data for review by the Facility Manager • Collect and analyse operational data to identify trends and areas for improvement • Stay informed about industry trends and best practices • Support the implementation of process improvements and innovations

Role Description The Litigation Case Manager will be responsible for managing personal injury litigation files, maintaining client communication, coordinating legal deadlines, drafting legal documents, and assisting attorneys throughout the litigation process. The ideal candidate possesses strong personal injury knowledge, excellent organizational skills, and the ability to independently manage a high-volume caseload while delivering exceptional client service. This is an excellent opportunity to join a litigation practice virtually at a small Georgia Personal Injury law firm on a part-time basis. Pay is at $40.00 an hour. Key Responsibilities - Case Management & Client Communication - Manage personal injury cases from intake through settlement or trial. - Conduct regular client update calls and maintain consistent communication throughout the life of the case. - Ensure clients remain compliant with medical treatment and follow-up appointments. - Maintain detailed and accurate case notes in Filevine and other firm systems. - Coordinate with attorneys, paralegals, medical providers, and insurance adjusters regarding case status. - Provide outstanding customer service and maintain high client satisfaction. - Litigation Support - Draft complaints, answers, discovery requests, discovery responses, subpoenas, and standard motions. - Assist attorneys with trial preparation, hearing preparation, and mediation packages. - Prepare, proofread, format, and finalize pleadings and other legal documents for filing. - Draft and coordinate non-party discovery requests. - Monitor service of process and communicate with process servers. - Prepare correspondence related to litigation matters. - Coordinate deposition scheduling, notices, and litigation calendars. - Maintain litigation timelines and ensure all deadlines are properly calendared. - Court Filings & Deadline Management - Calculate and calendar court deadlines in accordance with state and federal rules. - File pleadings and legal documents in state and federal courts. - Stay current with court rules, filing procedures, and litigation requirements. - Communicate with court personnel regarding filings and case status when necessary. - Manage hearing dates, mediation deadlines, discovery deadlines, and trial schedules. - Medical Records, Claims & Case Documentation - Obtain police reports, medical records, billing statements, liens, and insurance documentation. - Review and organize case files, evidence, and supporting documents. - Draft and send Letters of Representation (LORs) and Letters of Protection (LOPs). - Coordinate with medical providers and insurance companies regarding treatment and balances. - Follow up on declaration pages, policy information, MedPay benefits, and lien reductions. - Ensure all electronic case files and document repositories remain organized and updated. - Administrative & Operational Support - Maintain electronic filing systems and case management software. - Assist attorneys with legal research and special projects. - Ensure files, correspondence, and case documents meet firm quality standards. - Coordinate incoming calls, emails, faxes, and legal correspondence. - Support operational efficiency while maintaining confidentiality and professionalism. Qualifications - Required - Minimum 4 years of personal injury litigation experience. - Experience handling personal injury cases in both pre-litigation and litigation stages. - Strong understanding of: - Complaints and pleadings - Discovery process - Depositions - Motions practice - Court filing procedures - Litigation timelines and deadlines - Experience drafting: - Complaints - Discovery responses - Discovery requests - Subpoenas - Standard motions and responses - Experience with client case management and communication. - Excellent written and verbal communication skills. - Strong organizational skills and exceptional attention to detail. - Ability to work independently in a remote environment. - High level of professionalism, accountability, and initiative. - Preferred - Experience using Filevine or similar case management software. - Experience with Georgia personal injury litigation. - Trial preparation experience. - Strong proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).