Role Description SuperSummary is looking for a Software Engineering Manager to help lead our engineering team. Reporting to the Head of Engineering, you’ll own your team’s delivery, quality, and career development, and partner closely with Product and Design to build the right things at the right time. This is primarily a people-leadership role, with enough hands-on technical involvement to guide architecture, unblock engineers, and uphold high standards. As an AI-native product organization, we expect our engineering leaders to lead by example — helping the team apply AI tools thoughtfully across the development lifecycle to move faster and raise quality while protecting data and validating outputs. If you’re energized by developing engineers and improving how a small, remote team ships software, we’d like to meet you. Responsibilities - Engineer Management & Development - Manage the deliveries, performance, and growth of each engineer on your team. - Support engineers in their career progression, helping them strengthen both technical and soft skills. - Conduct regular feedback cycles, establish growth plans, and recognize outstanding contributions. - Use our structured career-development framework to set clear expectations and help each engineer advance along our engineering ladder. - Build and maintain a strong, collaborative team culture focused on excellence, ownership, and growth. - Technical Leadership - Lead and guide the development of new features, optimizing for cost-efficiency, scalability, and maintainability. - Oversee technical decisions, ensuring architecture and implementation align with company standards and long-term goals. - Partner with Senior and Staff Engineers to identify and implement technical improvements. - Help administer and maintain your team’s tech infrastructure ensuring healthy uptime, reliability, and performance. - Champion best practices for testing, deployment, and developer experience (DevX). - Establish engineering standards and best practices that scale beyond your team, raising quality and consistency across the organization. - Project & Process Management - Own the delivery of your team’s projects with clear goals, accountability, and reliable execution. - Partner with Product and Design to scope, prioritize, and plan initiatives. - Monitor processes across the full product lifecycle, from discovery to launch. - Identify bottlenecks, improve workflows, and drive initiatives that increase team velocity and product quality. - Cross-Functional Collaboration - Translate technical trade-offs into clear decisions with Product, Design, and stakeholders. - Communicate progress, risks, and trade-offs effectively to keep the organization aligned. - Partner with leadership on planning, resourcing, and technical direction. Sample Projects - Team Health & Delivery Baseline: In your first 90 days, assess how the team works and establish the rituals, feedback loops, and delivery practices that help it ship reliably and improve. - Reliability & Performance Initiative: Lead a cross-functional effort to improve Core Web Vitals and API response times, from instrumentation through the work to hit new targets. - AI-Assisted Development Workflow: Pilot and roll out AI tooling across your squad’s development lifecycle — prototyping, code review, testing, and documentation — with clear guardrails for data protection and output validation, and measure the impact on speed and quality. - Testing & Deployment Modernization: Audit your team’s test coverage and deployment pipeline, then champion improvements that raise coverage, reduce failed deploys, and improve developer experience. Qualifications - 8+ years of software engineering experience or equivalent - 3+ years leading and managing engineers - Fluent near-native English for spoken and written communication - Proven ability to lead teams and deliver complex technical projects from planning through execution. - Track record of building high-performance teams - Proficiency in one or more of our core technology stack — Ruby on Rails, React, Flutter - Strong understanding of system design, scalability, and modern development practices. - Professional experience with relational databases. - Experience balancing product impact with technical excellence and maintainability. - Excellent communication and people management skills, with the ability to coach and inspire. - Comfort using AI tools across the development lifecycle to improve speed and quality. What sets you apart - Hands-on experience shipping AI-powered product features. - Breadth across web and mobile development (e.g., React and Flutter). - Experience operating at a company- or organization-wide level of influence — setting engineering standards and mentoring other leads or managers. - Experience leading remote, distributed teams across North and South America. Benefits - Workspace improvement stipend - Professional development and learning stipend

• Build robust relationships with leadership and teams in Sales Engineering and Customer Success, as well as the supporting enterprise ecosystem teams to ensure content, methodologies, and materials align with their priorities and processes. • Define the strategy/roadmap for Technical Enablement and tactfully manage competing priorities to meet all stakeholder needs. • Develop demo methodologies and certification programs. • Partner with Product and Product Marketing teams for technical field readiness around upcoming releases and launches. • Coach sales teams for continuous education on industry and product • Institutionalize knowledge and decisions across technical teams and ensure that knowledge is documented and easily searchable in content management solution (i.e., Showpad). • Provide structured feedback and coaching to technical teams. • Design optimal learning experiences using adult learning theory principles and robust learning objectives while catering to various learning styles in a virtual environment. • Build, deliver and continually manage role-based technical onboarding programs. • Build technical programming into LMS; track for completion and ongoing skill development and content mastery. • Deliver technical training, along with SMEs, in virtual and in-person environments.

Role Description What You Will Do: - Claims Identification & Reporting: Monitor EEOC charges and litigation filings in conjunction with the Legal Department. Prepare and submit Notices of Loss/Circumstance and updates to carriers. Manage the Proof of Loss process for accurate cost reimbursement. - Claims Management: Manage non-clinical claims of varying severity. Direct outside counsel according to litigation and billing guidelines. Maintain claims bordereaus and loss runs, and provide data to external brokers for renewals. - Coverage Analysis & Compliance: Ensure compliance with policy reporting requirements, analyze reservation of rights letters, and draft responses to secure coverage. Review policy language to provide internal opinions on insurance recovery. - Reporting & Strategy: Present claims reports to leadership regarding loss development, financial exposure, and mitigation strategies. Attend mediations, settlement conferences, and trials as necessary. - Collaboration: Support Insurance Operations with underwriting marketing, renewals, and broker relationships. Qualifications - High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. - 3 years of leadership or management experience preferred. - Attorney: 3+ years in Insurance Defense, Coverage Litigation, or Claims Management. - Paralegal: 7+ years in litigation management. - Claims Manager: 7+ years managing non-clinical litigation (EPL, D&O, etc.). Requirements - Location: Remote - Department/Specialty: Insurance Operations - Schedule: Full time, Days - Salary range: $138,258.29-$195,187.61 per year - Eligible for an annual bonus incentive Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

• Assist in developing and implementing operational strategies to optimise site performance • Support the monitoring of key performance indicators (KPIs) for all operational areas • Contribute to Opex and Capex budget management, including data collection and reporting • Collaborate with the Facility Manager to align centre operations with overall business objectives • Participate in strategic planning sessions and provide operational insights • Coordinate all aspects of facility maintenance, including preventative and corrective maintenance programs • Maintain and monitor Planned Preventative Maintenance (PPM) schedules using JLL's Prism system • Support compliance efforts with building codes, health and safety regulations, and environmental standards • Coordinate contractors and service providers, ensuring they meet Cm3 prequalification requirements • Conduct regular site inspections and identify maintenance needs • Assist in developing and maintaining robust health and safety programs for each site • Support risk assessments and help implement mitigation strategies • Contribute to emergency preparedness and response procedures • Ensure all staff and contractors are properly trained in safety protocols • Maintain safety documentation and incident reporting systems • Build positive relationships with tenants and respond to their concerns promptly • Coordinate tenant move-ins, fit-outs, and move-outs under the guidance of the Facility Manager • Monitor tenant compliance with lease terms and property regulations • Serve as a day-to-day point of contact for routine tenant matters • Support the Facility Manager in maintaining strong, positive relationships with the client • Participate in client meetings and communications as required • Assist in preparing updates on performance, challenges, and opportunities • Help identify opportunities to enhance property value • Contribute to long-term planning and capital improvement projects • Ensure responsive service delivery to support client satisfaction • Prepare operational reports and data for review by the Facility Manager • Collect and analyse operational data to identify trends and areas for improvement • Stay informed about industry trends and best practices • Support the implementation of process improvements and innovations