• Deliver customer support to online advertisers via phone, chat, email, and scheduled appointments • Assist customers with advertising campaign management, billing and invoice inquiries, account settings, technical issues, and ad performance • Resolve customer inquiries by collaborating with internal and external stakeholders • Conduct proactive customer follow-ups and callbacks to provide tailored, solution-oriented support • Identify opportunities to recommend and upsell relevant product features and services

Role Description Our growing remote team is seeking enthusiastic and detail-oriented individuals who enjoy assisting others and delivering outstanding service. As a Travel Support Associate, you'll help clients throughout the travel planning process by providing guidance, coordinating important trip details, and ensuring travelers receive a high level of support before, during, and after their journeys. This role is ideal for individuals who enjoy working with people, staying organized, and contributing to positive travel experiences while enjoying the flexibility of a remote work environment. Key Responsibilities - Assist clients with travel-related questions, planning needs, and service requests - Gather information about traveler preferences, interests, budgets, and vacation objectives - Research destinations, resorts, hotels, cruises, transportation options, and activities - Present travel solutions and recommendations tailored to individual client needs - Support reservation coordination and itinerary organization - Communicate confirmations, travel schedules, documentation, and important updates - Assist with itinerary revisions, special accommodations, and travel-related concerns - Review travel arrangements and booking details for accuracy and completeness - Track upcoming trips and help ensure all planning elements are finalized - Maintain detailed client records, notes, and communication history within company platforms - Utilize supplier resources and company tools to support traveler requests - Participate in training programs, destination education, and professional development activities Benefits - 100% remote opportunity - Flexible scheduling options - Comprehensive onboarding and training - Ongoing coaching and mentorship - Career growth and advancement opportunities - Performance-based rewards and recognition - Travel discounts and exclusive industry perks - Collaborative and supportive team environment - Access to continuing education and development resources Qualifications - Excellent written and verbal communication skills - Strong customer support and relationship-building abilities - Highly organized with strong attention to detail - Ability to manage multiple responsibilities efficiently - Comfortable using digital tools, online systems, and communication platforms - Professional, positive, and solution-oriented attitude - Strong problem-solving and decision-making skills - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or many other approved regions Who Thrives in This Opportunity? - Individuals who enjoy supporting others and creating positive customer experiences - Communicate clearly and professionally with a variety of clients - Stay organized while managing multiple tasks and deadlines - Adapt well to changing schedules and traveler needs - Take ownership of responsibilities and consistently follow through - Have an interest in travel, hospitality, tourism, customer support, client engagement, or remote professional opportunities

• Manage and oversee a team of customer support specialists • Own performance metrics, response rates, and overall service quality • Coach and develop the team as the support function scales • Handle escalations as needed • Build and refine the processes that support a rapidly growing customer base

• Support the Customer Success team in daily operations • Act as the first point of contact for incoming customer inquiries • Receive and document support cases • Handle basic technical and subject-matter inquiries