• Support the Customer Success team in daily operations • Act as the first point of contact for incoming customer inquiries • Receive and document support cases • Handle basic technical and subject-matter inquiries

Role Description This is a remote position. Our client is looking for a Part-Time Customer Service Representative to assist customers using their watersports rental services through phone, text, and email. They operate in the outdoor recreation industry and have expanded their app-enabled, self-service rental model across multiple U.S. communities in recent years. The ideal candidate is approachable, solution-oriented, and confident communicating with customers through different channels. They should be able to understand customer concerns, provide clear guidance, and create a positive experience even when resolving unexpected rental or service issues. Responsibilities - Respond promptly and professionally to customer inquiries through phone calls, text messages, and email. - Assist customers with questions related to rentals, equipment access, accounts, procedures, and general service information. - Investigate customer concerns and provide practical, accurate solutions. - Maintain a friendly, patient, and professional phone demeanor. - Guide customers through basic troubleshooting steps when they experience difficulties using the rental service. - Communicate policies, instructions, and next steps in a clear and easy-to-understand manner. - Escalate technical, billing, safety, or operational concerns when additional support is required. - Follow up with customers when necessary to confirm that their concerns have been resolved. - Document relevant customer interactions and maintain organized support records. - Learn the company’s rental processes, services, and customer support procedures. - Collaborate with other team members to communicate recurring customer issues or service improvements. - Complete additional administrative or customer support tasks based on business needs and individual capabilities. Qualifications - Experience supporting customers in hospitality, tourism, recreational services, rentals, travel, consumer services, or outdoor activities is preferred. - Familiarity with app-based services, online reservations, memberships, or self-service rental systems is an advantage. - Previous experience working remotely for a U.S.-based company is desirable. - Experience in a startup, small business, or fast-changing environment is beneficial. - Familiarity with customer support platforms, internet-based phone systems, SMS tools, or shared inboxes is preferred. - Interest in watersports, outdoor recreation, or customer-focused lifestyle brands is a plus. - Ability to identify recurring customer issues and communicate useful feedback to the team. Requirements - Previous experience in customer service, customer support, guest services, or a similar client-facing role. - Excellent spoken and written English communication skills. - Strong phone presence and the ability to communicate calmly and confidently. - Experience assisting customers through phone, email, text, or other digital communication channels. - Strong problem-solving skills and the ability to make sound decisions when addressing customer concerns. - Friendly, patient, and empathetic approach to customer interactions. - Ability to explain instructions clearly to customers with different levels of technical familiarity. - Strong organizational skills and attention to detail. - Ability to manage multiple conversations and priorities efficiently. - Comfortable learning new applications, systems, and service procedures. - Ability to work independently in a remote environment. - Reliable internet connection, computer equipment, and a professional workspace. - Availability to work on a part-time basis. - Must be located in Latin America. Benefits - Part-time position. - 100% remote opportunity. - Ability to work with a growing company in the outdoor recreation industry. - Exposure to a modern, app-enabled rental business.

Role Description American Specialty Health Incorporated (ASH) is seeking an Administrative Support Representative to join our Medical Necessity/Benefits Administration department. The primary function of this position is to act as a liaison between the Medical Necessity/Benefit Administration (MNA) Department and the Clinical Quality Evaluation Department. Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. Responsibilities - Researches turn-around time utilizing the Medical Necessity In Process Report. - Checks with MNA staff to see if the Medical Necessity Review Form (MNR Form) is in house. If so, advises staff to process the MNR Form as priority. - Reprint MNR Forms that cannot be located. - Calls practitioner to request re-faxing of MNR Forms as necessary. - Documents all phone calls in ASH proprietary system per MNA guidelines. - Forwards faxed MNR Forms to the appropriate Clinical Quality Evaluation for review. - Call Providers and Members as required by the State. - Ensure providers are notified verbally in accordance with state regulations. - Ensure members are notified verbally in accordance with state regulations. - Document all calls in the state required log screen. - Processes a minimum of 100 state required calls per day. - Prepares Medical Necessity Review Forms (MNR Forms). - Ensures all MNR Forms are accounted for on the CQE Daily Report. - Bundles MNR Forms and reports by teams. - Delivers MNR Forms and reports to CQE within standards. - Print and deliver file history as needed. - Systematically faxes MNR Response Forms (MNRF) to practitioner using Broadfax. - Removes data entry errors from the batch jobs and FoxPro. - Prepares fax files for Broadfax. - Removes the MNRFs that failed to be faxed from Broadfax and assists with manually mailing them to the practitioner. - Contacting practitioner on medical necessity determinations, as required by State Law. - Runs a variety of Queries and Reports. - Runs MNRF queries in FoxPro. - Fax and Mail MNRFs as needed. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED Certificate required. - 2 years of data entry experience and working knowledge of computers including word processing and spreadsheets required. - Internal data entry experience at ASH preferred. - Microsoft Word and Excel experience required. Experience with Microsoft Access highly desirable. Requirements - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within and around the facility or Work from Home (WFH) environment. - Capable of using a telephone, computer keyboard, and mouse. - Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment.

Role Description We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution. We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service. It's a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. - Lead officer for liaising with the Housing Ombudsman Service. - Gather information for investigations and ensure compliance with any orders made. - Work closely with the Service Manager to ensure compliance and embed learning from complaints across the organisation. Qualifications - Experience of handling complex complaints gained through working within a Social Housing sector. - Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards. - Strong customer communication skills in person, via telephone and email. - Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations. - Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities. - Excellent investigation, analytical and problem-solving skills. - Be flexible, caring and resilient. - Strong ICT skills, including knowledge on Microsoft Systems. - Ideally have Line Management experience. Requirements - Homebased within the North West, within a reasonable travelling distance of our Head Office in Warrington. - Required to visit the Head Office approximately once a week. Benefits - Salary: £34,000 - £36,000 for a 35-hour week. - 26 days annual leave (holidays increase with time served) plus Bank Holidays. - Flexible, homeworking culture. - Access to Youggle House for collaboration, wellbeing, and social space. - Contributory pension with matching contributions (up to 8%). - Advanced level healthcare cash plan with various health and wellbeing benefits. - Discount scheme for cinema tickets, gym memberships, and more.