Role Description Our growing remote team is seeking enthusiastic and detail-oriented individuals who enjoy assisting others and delivering outstanding service. As a Travel Support Associate, you'll help clients throughout the travel planning process by providing guidance, coordinating important trip details, and ensuring travelers receive a high level of support before, during, and after their journeys. This role is ideal for individuals who enjoy working with people, staying organized, and contributing to positive travel experiences while enjoying the flexibility of a remote work environment. Key Responsibilities - Assist clients with travel-related questions, planning needs, and service requests - Gather information about traveler preferences, interests, budgets, and vacation objectives - Research destinations, resorts, hotels, cruises, transportation options, and activities - Present travel solutions and recommendations tailored to individual client needs - Support reservation coordination and itinerary organization - Communicate confirmations, travel schedules, documentation, and important updates - Assist with itinerary revisions, special accommodations, and travel-related concerns - Review travel arrangements and booking details for accuracy and completeness - Track upcoming trips and help ensure all planning elements are finalized - Maintain detailed client records, notes, and communication history within company platforms - Utilize supplier resources and company tools to support traveler requests - Participate in training programs, destination education, and professional development activities Benefits - 100% remote opportunity - Flexible scheduling options - Comprehensive onboarding and training - Ongoing coaching and mentorship - Career growth and advancement opportunities - Performance-based rewards and recognition - Travel discounts and exclusive industry perks - Collaborative and supportive team environment - Access to continuing education and development resources Qualifications - Excellent written and verbal communication skills - Strong customer support and relationship-building abilities - Highly organized with strong attention to detail - Ability to manage multiple responsibilities efficiently - Comfortable using digital tools, online systems, and communication platforms - Professional, positive, and solution-oriented attitude - Strong problem-solving and decision-making skills - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or many other approved regions Who Thrives in This Opportunity? - Individuals who enjoy supporting others and creating positive customer experiences - Communicate clearly and professionally with a variety of clients - Stay organized while managing multiple tasks and deadlines - Adapt well to changing schedules and traveler needs - Take ownership of responsibilities and consistently follow through - Have an interest in travel, hospitality, tourism, customer support, client engagement, or remote professional opportunities

• Manage and oversee a team of customer support specialists • Own performance metrics, response rates, and overall service quality • Coach and develop the team as the support function scales • Handle escalations as needed • Build and refine the processes that support a rapidly growing customer base

• Support the Customer Success team in daily operations • Act as the first point of contact for incoming customer inquiries • Receive and document support cases • Handle basic technical and subject-matter inquiries

Role Description Working the 2nd shift hours of 12:30 PM - 9:00 PM PT, the Senior Customer Technical Support Specialist for Beckman Coulter Diagnostics is responsible for providing advanced commercial knowledge and experience to internal and external customers, servicing our Clinical Chemistry instruments. This position reports to the Supervisor, Customer Technical Support, is part of the Service Support Organization and will be FULLY REMOTE. In this role, you will have the opportunity to: - Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues of Beckman Coulter’s existing customer base using the most cost-effective solution through telephone and other forms of communication (i.e. email, video conference, etc.). - Utilize remote diagnostics to proactively monitor instruments against potential issues. - Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries across all Beckman Coulter functions, assigning calls to field service when unable to resolve over the phone. - Collect and analyze data and classify complaints according to FDA requirements. - Capture and document all aspects of the customer interaction into CRM database. Qualifications - Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry. - 3+ years of industry-related experience with Beckman Coulter Clinical Chemistry instrumentation. - Experience with Beckman Coulter's Chemistry instruments (i.e. AU 8-series; DxC700AU; DxC500AU). - Willing to work two (2) major holidays and one (1) minor holiday each year. - Ability to clearly articulate and provide direction over the phone. Requirements - Previous experience in CRM Platforms. - Medical technology call center, or experience in medical laboratory. - A customer service environment. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Hourly base range for this role is $31.00-$41.00 per hour. - This job is also eligible for bonus/incentive pay.