Role Description As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success. - START DATE: Monday, September 21, 2026 - WORK ARRANGEMENT: 100% Remote Work arrangement, with a preference for candidates residing near Lake Mary FL, Charlotte NC, or Scottsdale AZ offices. - TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated. - POST TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round. - BASE PAY: $25 per hour with opportunity for growth. Responsibilities: - Initiate claims according to claims best practices, as assigned and provide exceptional customer service. - Promote digital self-service capabilities. - Utilize multiple computer applications to accurately document claim information. - Have a dedicated workspace free from distractions during work and training hours. - Required to commit to the training and work schedule. - Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Qualifications - A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field. - Ability to work in a fast-paced complex environment while navigating multiple programs. - Problem solving and critical thinking skills with strong attention to detail. - Excellent communication skills with ability to empathize with customers and colleagues. - Adaptability. - High School Diploma or equivalent experience required. - Spanish bilingual a plus. Requirements - High speed broadband internet service is required; DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite are not recommended or supported. - Internet provider supplied modem/router/gateway must be hardwired to the Hartford issued computer with an ethernet cable. - Minimum upload/download speeds of 10Mbps/300 Mbps will be required. - May have a need to work holidays based on business need. - Training Requirements: as a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course. Benefits - Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. - 25 days paid time off in your first full year of service and Paid Holidays. - Tuition reimbursement, Student Loan Paydown Program. - 401K. - Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: Benefits Link

Role Description Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Where is the work: Virtual Responsibilities: - Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc). - Respond to and resolve order management inquiries from customers and internal partners. - Provide customer support for order activities - model identification, pricing, availability, system match-ups, promotions, system solutions. - Process customer orders - promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer. - Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction. - Run order reports and work with teams to fix misses/holds and close open orders/returns. - Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity. - Refer to and create new standard work to maximize efficiency. - Participate in continuous improvement activities. Key Competencies: - Relentless customer focus. - Excellent verbal and written communication skills - including listening. - Change oriented. - Problem solving. Qualifications - Associate’s Degree, Bachelor’s Degree preferred. - 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment. Requirements - Annual Base Salary Range or Hourly Base Pay Range: $40,501.66 - $56,349.99. - Compensation Type: Exception Hourly. - Incentive Eligible: No. - Sales Commission Eligible: No. Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support. Company Description We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Role Description This position supports the Ambulatory clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care. The position primarily involves telephonic outreach to patients with reminders, scheduling appointments for the pharmacists, and relaying information from the pharmacy team to the patients. - Perform outbound telephonic outreach to patients. - Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support. - Answer inbound patient line and triage patient concerns to pharmacy team as appropriate. - Convey messages clearly to patients while effectively interpreting and answering patient questions and concerns. - Escalate patients to staff appropriately based on algorithms and key words. - Provide excellent customer service, under all conditions. - Effectively utilize data to triage patient outreach based on protocol and workflow. - Sort, filter and analyze patient data on Microsoft Excel spreadsheets with minimal supervision. - Document triage data on spreadsheets and provide reports on Excel data to supervisor upon request. - Complete chart review and documentation in Epic, following protocols to include or exclude patients for outreach/appointment scheduling. - Operate and run daily working reports in Epic and provide clerical support for clinical pharmacists. - Interact with patients and healthcare professionals and effectively communicate, answer questions, and triage patient and patient-care issues to pharmacist as appropriate. Qualifications - Medical Assistant, LPN, Pharmacy Technician or other community health worker certification (preferred). - Certification in Excel or other data tools (preferred). - High School Diploma or GED (required). - Completion of ASHP/ACPE tech training program or pharmacy technician training via Armed Forces/Veterans Affairs or respective state department approved career tech high school program (preferred). - 2 years of health care experience (preferred). - Experience with health-care systems, data analysis, and medication name and indications (preferred). Requirements - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served. - Demonstrates knowledge of the principles of growth and development of the life span. - Ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.

• Handle a high volume of outbound calls and occasional inbound calls regarding account balances, billing inquiries, and payment options. • Review reports and patient accounts to determine appropriate account resolution actions. • Research and resolve billing, insurance, and account-related issues. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to resolve patient inquiries while on the phone. • Maintain performance goals. • Ability to become proficient with processes after completing a structured training program.