• Directs day-to-day, high-touch member management to include implementation of program goals, coordination of treatment plans and benefit coordination for high-risk patient populations and/or those with complex conditions • Coordinates clinical services with external sources to include: providers, vendors, facilities, social workers/case managers and/or community services • Participates in team training and continuing medical education • Prepares for external audits and quality assurance efforts

• Provide clinical expertise, support, and guidance for care transitions of patients being discharged from the Duke University Health System. • Support for inpatient case management with core administrative functions related to discharge disposition. • Perform disease and symptom management, assessment of disease, care plan development and facilitation, and referral to appropriate levels of care. • Ensure excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. • Improve the health status and care for individuals with chronic conditions with complex medical, mental health, and psychosocial issues.

• Serve as a liaison between internal/external organizations and assigned customer(s) • Own the customer relationship and customer communication • Contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity • Develop and own site customer communication plan, coordinate and facilitate regular 'Customer meetings' reviewing open items and action plans • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise • Be responsible for developing outage scope/communicating scope to the field services team • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable • Provide leadership in owning and driving all emergent/forced outage matters to resolution • Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure

• In this leadership role, you'll serve as the Country Commercial Leader MBD, helping enable our customers to make the world healthier, cleaner and safer by delivering solutions that advance scientific discovery, improve patient outcomes, and protect communities • You will lead and develop a high-performing commercial sales team, providing strategic direction to achieve revenue, market share, and growth objectives across the country • Through market analysis, disciplined pipeline management, and cross-functional collaboration, you will develop and execute commercial strategies that maximize business performance while building lasting customer partnerships • Working closely with colleagues across functions and divisions, you'll identify new growth opportunities, align commercial priorities with divisional and company-wide objectives, and ensure exceptional execution • As the country's commercial leader, you'll foster a culture of collaboration, accountability, and continuous development by coaching and mentoring sales professionals to reach their full potential • You'll build strong customer relationships and leverage Thermo Fisher Scientific's innovative portfolio to deliver exceptional value, helping customers achieve their goals while driving sustainable business success.