• Provide DS Quality oversight for UDI processes, shared procedures, and lifecycle management of UDI data (collection, storage, distribution). • Lead and continuously improve E2E global UDI processes to drive compliance and operational excellence across functions and markets. • Serve as DS Quality representative in the UDI Governance forum and facilitate strategic interfaces among Supply Chain, Quality, R&D and Regulatory Affairs. • Oversee audit readiness and compliance with emerging UDI regulations to protect country-level right-to-sell across DS businesses. • Design, establish, maintain, and improve the DePuy Synthes governance model for USA manufacturing, selling, and distribution licensing in partnership with cross-functional stakeholders. • Act as the US Licensure SME for DS: gather and manage data for licensure applications/renewals, coordinate filings with approved 3rd-party teams, and maintain documentation. • Develop and maintain SOPs, work instructions, training materials, and remediation oversight as needed. • Lead or support project management activities and the development of a digital tool/solution to support E2E licensure and UDI processes. • Execute activities under GxP and ensure ongoing audit readiness.

• Directs day-to-day, high-touch member management to include implementation of program goals, coordination of treatment plans and benefit coordination for high-risk patient populations and/or those with complex conditions • Coordinates clinical services with external sources to include: providers, vendors, facilities, social workers/case managers and/or community services • Participates in team training and continuing medical education • Prepares for external audits and quality assurance efforts

• Provide clinical expertise, support, and guidance for care transitions of patients being discharged from the Duke University Health System. • Support for inpatient case management with core administrative functions related to discharge disposition. • Perform disease and symptom management, assessment of disease, care plan development and facilitation, and referral to appropriate levels of care. • Ensure excellence with transitions of care to achieve optimal clinical outcomes through a seamless model of access and care. • Improve the health status and care for individuals with chronic conditions with complex medical, mental health, and psychosocial issues.

• Serve as a liaison between internal/external organizations and assigned customer(s) • Own the customer relationship and customer communication • Contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity • Develop and own site customer communication plan, coordinate and facilitate regular 'Customer meetings' reviewing open items and action plans • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise • Be responsible for developing outage scope/communicating scope to the field services team • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable • Provide leadership in owning and driving all emergent/forced outage matters to resolution • Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure