Role Description This position supports the Ambulatory clinical pharmacy team by performing outreach to patients to help close care gaps and ensure evidence-based, quality patient care. The position primarily involves telephonic outreach to patients with reminders, scheduling appointments for the pharmacists, and relaying information from the pharmacy team to the patients. - Perform outbound telephonic outreach to patients. - Independently triage outreach based on multiple moving projects and requests from multiple clinical pharmacists for support. - Answer inbound patient line and triage patient concerns to pharmacy team as appropriate. - Convey messages clearly to patients while effectively interpreting and answering patient questions and concerns. - Escalate patients to staff appropriately based on algorithms and key words. - Provide excellent customer service, under all conditions. - Effectively utilize data to triage patient outreach based on protocol and workflow. - Sort, filter and analyze patient data on Microsoft Excel spreadsheets with minimal supervision. - Document triage data on spreadsheets and provide reports on Excel data to supervisor upon request. - Complete chart review and documentation in Epic, following protocols to include or exclude patients for outreach/appointment scheduling. - Operate and run daily working reports in Epic and provide clerical support for clinical pharmacists. - Interact with patients and healthcare professionals and effectively communicate, answer questions, and triage patient and patient-care issues to pharmacist as appropriate. Qualifications - Medical Assistant, LPN, Pharmacy Technician or other community health worker certification (preferred). - Certification in Excel or other data tools (preferred). - High School Diploma or GED (required). - Completion of ASHP/ACPE tech training program or pharmacy technician training via Armed Forces/Veterans Affairs or respective state department approved career tech high school program (preferred). - 2 years of health care experience (preferred). - Experience with health-care systems, data analysis, and medication name and indications (preferred). Requirements - Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served. - Demonstrates knowledge of the principles of growth and development of the life span. - Ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements. Benefits - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible). - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts. - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. - Tuition assistance, professional development and continuing education support. - Benefits may vary based on the market and employment status.