Role Description Working the 2nd shift hours of 12:30 PM - 9:00 PM PT, the Senior Customer Technical Support Specialist for Beckman Coulter Diagnostics is responsible for providing advanced commercial knowledge and experience to internal and external customers, servicing our Clinical Chemistry instruments. This position reports to the Supervisor, Customer Technical Support, is part of the Service Support Organization and will be FULLY REMOTE. In this role, you will have the opportunity to: - Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues of Beckman Coulter’s existing customer base using the most cost-effective solution through telephone and other forms of communication (i.e. email, video conference, etc.). - Utilize remote diagnostics to proactively monitor instruments against potential issues. - Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries across all Beckman Coulter functions, assigning calls to field service when unable to resolve over the phone. - Collect and analyze data and classify complaints according to FDA requirements. - Capture and document all aspects of the customer interaction into CRM database. Qualifications - Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry. - 3+ years of industry-related experience with Beckman Coulter Clinical Chemistry instrumentation. - Experience with Beckman Coulter's Chemistry instruments (i.e. AU 8-series; DxC700AU; DxC500AU). - Willing to work two (2) major holidays and one (1) minor holiday each year. - Ability to clearly articulate and provide direction over the phone. Requirements - Previous experience in CRM Platforms. - Medical technology call center, or experience in medical laboratory. - A customer service environment. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Hourly base range for this role is $31.00-$41.00 per hour. - This job is also eligible for bonus/incentive pay.