Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The National Account Manager is a client-facing role working in concert with field-based Account Executives to support our inforce book of business, levering service excellence as the standard to drive loyalty, persistency, and profitability. In the National segment, our end customers are large employers with 5,000+ employees. Account Managers balance independent work to educate clients and brokers on benefit programs and service capabilities, while simultaneously responding to service issues and lifecycle requests. Account Managers leverage in-depth product and systems knowledge and a bias for action to effectively remove roadblocks and resolve complex service issues for our National clients. What You'll Do: • Coordinate with National Account Executive and National Client Facing Manager where applicable, to ensure client needs are met and potential problems are averted on assigned book of business. • Solution complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services. • Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicate clearly, accurately and effectively with all business partners. • Involved in new client implementations to introduce the concept of the Account Team and establish a connection with the client. • Prepare and deliver web and telephonic presentations with the client to educate and inform on benefits, services, and self administration tools for billing and reporting. • Participate in regularly scheduled feedback and information exchange sessions with key business partners. • Training and mentoring of less experienced team members. • Identify and train on process improvements and participate in cross-functional projects. What You'll Bring: • Bachelor's degree or equivalent experience. • 3 - 5 years progressive customer service or business operations experience. • Insurance industry experience preferred. • Advanced customer service soft skills. • Business analytics and reporting experience. • Highly adept at creative problem-solving. • Experience with training and presenting in-person and virtually. • Ability to diagnose sense of urgency and set priorities accordingly. #LI-AP3 #LI-REMOTE Pay Transparency Salary range: $70,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 94407 #GBS

• Manage day-to-day operations within Amazon Seller Central and Walmart Marketplace. • Monitor overall account health and marketplace compliance. • Optimize product listings, titles, bullet points, descriptions, images, and backend keywords. • Manage catalog updates, variations, suppressions, and listing issues. • Coordinate inventory management and replenishment. • Monitor pricing and promotional strategies. • Handle support cases with Amazon Seller Support and Walmart Marketplace Support. • Monitor customer feedback and account performance metrics. • Manage Amazon Sponsored Products, Sponsored Brands, and Sponsored Display campaigns. • Conduct keyword research and search term analysis. • Optimize bids, budgets, and campaign structures. • Perform A/B testing on campaigns and creatives. • Monitor ACOS, TACOS, ROAS, CPC, CTR, and conversion rates. • Continuously improve advertising profitability. • Develop and manage Walmart Connect campaigns. • Optimize bids, keywords, audiences, and campaign performance. • Prepare weekly and monthly reports covering: Sales performance • Advertising performance • ROAS • ACOS/TACOS • Inventory health • Listing health • Account health • Customer feedback • Provide recommendations for improving marketplace performance and profitability.

• Own and grow a portfolio of national foodservice accounts, with emphasis on strategic chains, emerging growth customers, and new business opportunities across the foodservice trade channel. • Develop and execute customer-specific annual and multi-year business plans that deliver revenue, volume, margin, distribution, innovation, and profitability objectives. • Identify, qualify, and advance new account opportunities by building a strong sales pipeline, leveraging customer insights, market trends, menu needs, and the company’s fully cooked protein capabilities. • Build and maintain senior-level relationships with national account customers, distributor partners, brokers, and key internal stakeholders to strengthen partnership, execution, and long-term growth. • Lead customer engagement across QSR, fast casual, casual dining, family dining, hospitality, and other foodservice segments where fully cooked protein solutions can create value. • Partner with Marketing, Culinary, R&D, Operations, Finance, Quality, and Supply Chain to develop branded, custom, and exclusive product solutions that align with customer menu, operations, food safety, and profitability requirements. • Support product innovation and commercialization by translating customer needs into actionable briefs, coordinating customer presentations and product cuttings, and advancing items from concept through launch. • Negotiate pricing, contracts, trade programs, distributor agreements, limited-time offers, and account-specific investments that support profitable growth and strengthen customer partnerships. • Monitor account performance, forecast accuracy, deductions, trade spend, service levels, and key business metrics; proactively address risks, gaps, and opportunities with clear corrective action. • Prepare and deliver strategic business reviews, innovation updates, and growth recommendations for customers and senior leadership using fact-based analysis and clear commercial storytelling. • Represent the company at customer meetings, trade shows, food shows, plant visits, and industry events to build relationships, showcase capabilities, and identify growth opportunities. • Maintain disciplined use of account planning tools, sales reporting, and internal communication processes to ensure visibility to pipeline, priorities, commitments, and next steps.

• Meeting or exceeding monthly and annual revenue objectives • Managing territory projections and plans, and implementing sales activities that assess revenue potential, and target revenue opportunities • Working closely in a team environment with sales support and technical implementation employees to satisfy customer needs • Managing customer roadmap retention plans/actions to ensure protection of base revenue • Creating and implementing effective account/territory plans • Developing gap analysis techniques to determine incremental opportunities within existing accounts • Contact and meet with account decision makers to determine the business needs to penetrate new business opportunities • Building and maintaining solid relationships with key stakeholders both internally and externally