Role Description The Key Account Manager owns day-to-day delivery and execution for an assigned account or group of accounts, with accountability for both growth and operational performance. This role delivers against revenue, trade, and margin targets by balancing strategic priorities with real-time issue resolution across pricing, service, deductions, and in-market execution. The KAM operates at the center of the business, translating plans into execution while navigating customer demands, internal constraints, and ongoing trade-offs. Essential Duties and Responsibilities - Customer Strategy & Business Planning: - Lead the development and execution of annual and quarterly joint business plans aligned to volume, revenue, share, and profit targets. - Identify and pursue growth opportunities across assortment, pricing, in-store execution, and eCommerce strategies. - Customer Relationship Management: - Build and maintain senior-level relationships with buyers and merchant teams. - Serve as primary point of contact for all account activity. - Cross-Functional Leadership: - Manage broker team to ensure alignment to internal commercial priorities as well as execution against key retailer timelines. - Collaborate across Brand, Trade, Shopper Marketing, Finance, Supply Chain, Demand Planning, and Revenue Growth Management. - Sales & Analytics Execution: - Monitor and report performance using syndicated data and retailer POS. - Deliver data-driven selling stories. - Trade Targets: - Deliver trade targets and support accurate accrual tracking. - Retail Activation & Execution: - Implement 4P strategies and support eCommerce optimization. - Reporting & Forecasting: - Own forecasting accuracy and provide business updates. Qualifications - Required: - Bachelor’s degree in Business, Marketing, or related field. - 5+ years CPG industry experience. - Experience managing broker led accounts for Northeast grocer customers. - Strong financial acumen, category management expertise, and communication skills. - Preferred: - Direct experience managing ADUSA and/or Wakefern. - Experience with natural/organic CPG brands. - Exposure to eCommerce/omni-channel. - Experience with retailer or customer systems and syndicated data tools (e.g., POS reporting portals, NielsenIQ/IRI, loyalty or panel data, eCommerce analytics). Requirements - Competencies and Proficiency Requirements: - Strategic & Commercial Acumen: - Customer Business Planning – Expert - P&L and Trade Spend Management – Advanced - Selling & Negotiation Skills: - Strategic Selling & Influence – Expert - Negotiation – Advanced - Data & Analytical Fluency: - Forecasting – Intermediate - Syndicated & Retail Data Analysis – Advanced - Scope: - Financial/Budgetary Responsibility: Manage trade budget and compliance. - Team Size: None - Conditions of Role: - Travel Requirements: ~40% - Physical Conditions: N/A - Work Environment: Remote Benefits - $90,000 - $155,000 (commensurate with experience and location) - Medical, Prescription, Dental, Vision Coverage - Flexible spending accounts - Disability coverage - Life insurance - Critical illness and accident insurance - Legal and identity protection insurance - Pet insurance - Employee assistance program - Commuter benefits - Tuition assistance - Adoption assistance - 401(k) - PTO - Parental Leave

• Identifying and onboarding strategic technology partners that align with Dotdigital’s business goals. • Managing partner relationships, acting as their advocate within Dotdigital across Sales, Marketing, and Customer Success. • Developing joint go-to-market plans, including co-selling, co-marketing, and mutual business development initiatives. • Driving value for both Dotdigital and its partners by aligning partnership strategies with shared objectives. • Manage a diverse portfolio of technology partners (CRM, CDP, Martech, Ecommerce, Not for Profit, Sports, Education, B2B) ensuring ongoing engagement and client referrals. • Identify, qualify and recruit new high-potential technology platform partners that create value for Dotdigital, the partner and their customers. • Build and maintain senior-level relationships within partner organisations, ensuring deep alignment and shared success. • Drive client adoption of partner integrations by educating and influencing sales, marketing, and customer success teams on the benefits of these solutions for our customers.

• Develop and maintain strong relationships with assigned customer accounts, serving as a trusted advisor and primary point of contact. • Identify opportunities to expand TNC Services' maintenance, outage, technical, and workforce solutions within existing and prospective accounts. • Collaborate with customers to understand maintenance strategies, outage schedules, staffing needs, and long-term operational objectives. • Coordinate with Sales Engineers and technical service managers to develop tailored service solutions and proposals. • Manage the sales lifecycle from opportunity identification through contract execution and project closeout. • Prepare customer presentations, proposals, pricing, and commercial agreements. • Maintain an active sales pipeline and provide accurate forecasting through CRM systems. • Monitor customer satisfaction and proactively resolve issues to ensure successful project outcomes and long-term partnerships. • Support contract negotiations while balancing customer expectations and business objectives. • Partner with Operations and Project Management teams to ensure seamless project execution and effective communication throughout service delivery. • Represent TNC Services at customer meetings, industry conferences, and networking events. • Monitor market trends, customer capital projects, and competitive activity to identify new business opportunities. • Promote a strong culture of safety, quality, integrity, and customer service in all interactions.

• Inbound sales, contract closing & onboarding: You take responsibility for qualified inbound leads. You conduct professional, value-focused software presentations online (or on-site in exceptional cases) tailored to the prospect's needs, persuade them of the benefits of our platform, and independently drive the sales process to a successful close. You closely guide new customers through the entire onboarding process, configure the system according to the specific requirements of their dealership, and ensure a smooth start with Autrado. • Long-term customer relationships & account management: You act as the primary and trusted point of contact for existing customers and proactively ensure they maximize the value of our software and remain satisfied in the long term. • Customer service & support: You flexibly support the customer service team with everyday inquiries and step in for technical support during holidays or peak periods. • Lifecycle & reporting management: You independently design your onboarding and customer retention measures and report directly to senior management.