• Course delivery • Deliver standard learning units in the core Sales module as well as in additional specialization modules according to the defined curriculum • Teach practical sales fundamentals, for example B2B and B2C sales, CRM systems, lead management, conversation techniques and sales processes • Prepare and moderate interactive sessions, exercises and discussions • Cover courses in the absence of freelance lecturers • Content creation • Create and further develop learning materials, assignments, tutorials, practical exercises and role plays • Develop realistic sales scenarios, conversation simulations and use cases • Contribute to final exams, supplementary projects and project weeks • Supplement, update and maintain existing content in the Learning Management System • Own subject focus • Deliver individual modules or sessions in your own sales specializations, for example in inside sales, account management, negotiation techniques or CRM processes • Bring in your own practical experience and current developments from the sales environment • Support the further development of existing specializations and learning formats • Exams & performance documentation • Support the conception, administration and assessment of written exams and practical performance assessments • Document attendance, learning progress and performance of the talents • Provide structured and transparent feedback • Talent support • Supervise project weeks and practical sales tasks including individual feedback • Provide a daily afternoon drop-in session for technical questions, tutorials and exam preparation • Support talents with comprehension issues, uncertainties and the application of what they have learned • Motivate and accompany participants on their path to a professional future in sales

• Support the Project Director and team with market research, digital campaigns, social media management, website updates, email marketing, app promotion, event support, and promotional content. • Assist with market research to support product promotion, audience engagement, and campaign planning. • Support digital marketing campaigns for apps, products, events, and community initiatives. • Promote apps and digital products across social media platforms including Facebook, Instagram, X/Twitter, and other relevant channels. • Assist with creating, scheduling, and updating social media content. • Support website maintenance, content updates, and basic digital coordination. • Assist in creating email campaigns, newsletters, and promotional communications. • Prepare weekly reports and basic analysis on app downloads, sales activity, campaign performance, and audience engagement. • Research different cultures and contribute creative ideas for new products, campaigns, and educational resources. • Assist with promotional activities, event support, and marketing materials. • Monitor campaign performance and suggest practical improvements. • Help develop creative ways to communicate the organisation's message to schools, customers, and community audiences.

• Lead the *end-to-end* planning, execution and optimisation of paid digital campaigns across Google Ads, Microsoft Advertising and Meta Ads. • Manage an initial paid media budget of approximately AUD 30,000 per month and recommend scalable budget increases where campaign performance and commercial returns support further investment. • Develop channel strategies across Australia and New Zealand, reflecting the different maturity, customer and revenue priorities of each e-commerce website. • Own campaign structure, keyword strategy, audience targeting, bidding, creative testing, product feed optimisation and landing-page alignment. • Monitor and improve return on advertising spend, customer acquisition cost, conversion rate, revenue contribution and other agreed commercial performance measures. • Analyse campaign and website performance to identify growth opportunities, underperforming areas and corrective actions. • Provide proactive strategic direction to management rather than relying on prescriptive day-to-day instruction. • Build clear paid media spend plans, forecasts and performance reporting for management review. • Lead ongoing search engine optimisation activity, with particular focus on backlink strategy, off-page optimisation, keyword growth and organic visibility. • Review current SEO performance and recommend improvements across technical, on-page and off-page factors in coordination with internal web and design resources. • Plan and execute email marketing and electronic direct mail campaigns that support product promotions, customer retention and e-commerce revenue. • Work closely with the internal designer and web support resource to coordinate campaign assets, landing pages, product uploads and website improvements. • Support the continued development of Shopify-based websites and provide digital marketing input into any future consolidation of the client's platforms. • Implement robust tracking, attribution and reporting through Google Analytics, Google Tag Manager, advertising platforms and relevant e-commerce reporting tools. • Use structured testing across creative, copy, audiences, bids, offers and landing pages to improve conversion and reduce wasted advertising spend. • Undertake competitor, keyword and market analysis using contemporary digital marketing and AI-enabled benchmarking tools. • Maintain current knowledge of platform changes, privacy requirements, advertising policies, SEO developments and emerging AI-enabled marketing capabilities. • Document campaign structures, account settings, reporting processes and optimisation actions to support business continuity and effective handover. • Other position-level duties as required.

• Act as the primary point of contact for a diverse portfolio of clients, managing the relationship from initial onboarding through ongoing optimization. • Lead regular cadence calls, status updates, and reporting sessions to keep stakeholders informed and engaged. • Partner with internal specialists to guide strategy, ensuring all work remains on track, in scope, and aligned with client KPIs. • Monitor performance data to surface actionable insights and proactively identify opportunities for growth or improvement. • Educate clients on digital marketing fundamentals, including SEO and PPC, translating technical metrics into clear business value. • Maintain high standards of client satisfaction, targeting a minimum retention rate of 95% and NPS scores of 8+. • Ensure project deadlines are met through exceptional organization and cross-departmental collaboration.