Role Description Our client is seeking qualified Semiconductor Support Technicians to fill roles within growing Level I Support Center. The technical demands of the support role are significant as successful candidates will possess hands-on experience with a broad variety of semiconductor products, their various applications and possess familiarity with the semiconductor design engineering sales process. The successful candidates will be hands-on leaders with outstanding sales engineering skills, a passion for customer success, and extensive experience within the microcontroller and embedded applications business sectors. This position is fully remote in select states. Key Responsibilities - Provide technical support for customers on Semiconductor Products via phone and email. - Utilize support systems/tools and technical/functional knowledge to remotely resolve a customer problem. - Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate resolution. - Review open customer issues daily, updating customers on the status of their escalated cases. - Help customers gain understanding of products and navigation through support website and online customer forums. - Cross-collaboration through multiple teams to work towards a common goal. - Develop and maintain excellent working relationships with all appropriate levels within and outside the company including client management, co-workers, and customer representatives. Qualifications - AAS degree in Electronics. - Demonstrate detailed understanding of schematics/datasheets for semiconductor device functionality i.e., multimedia, power, connectivity, and sensing technologies. - A high level of analytical skills; ability to analyze and interpret technical inquiries. - Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels. - The ability to read, interpret, simplify, and create understanding of technical product information. - Ability to multi-task and prioritize job requirements. - Strong personal organization skills and time management. Requirements - Equivalent work experience or related training. - Minimum of 2+ years’ experience in technical customer service, preferably in the Semiconductor industry, with Semiconductor Devices. - Customer support call center environment is a plus. - Must be detailed and process-oriented. Benefits - Group Health and Wellness (Medical, Dental, and Vision). - Health Savings Account (HSA). - Educational Assistance. - Voluntary plans, including critical illness, accident, and hospitalization. - 401k plan with Company Match and Roth contributions | Immediate vesting. - Pet Insurance, free legal services, employee discount programs, and more….