• As a Customer Care Specialist (m/f/d), you are the point of contact for our customers. • You are the voice of FINE DINE externally and, with your empathy, service mindset and commitment to quality, you ensure that every interaction becomes a positive brand experience. • You actively shape our customer support, refine processes and contribute ideas to continuously improve the customer experience. • You are the direct point of contact for our customers via phone, WhatsApp and email. • You inspire our customers for FINE DINE and provide competent advice to create an exceptional service experience. • You quickly find appropriate solutions for inquiries and keep an overview even for more complex issues. • You continuously improve our service by drawing the right conclusions from feedback and gathering any missing information needed to provide a confident answer. • You assist our customers with all concerns (e.g. complaints, returns and refunds, etc.). • You work closely with other teams and ensure that customers experience the level of service that FINE DINE stands for at every touchpoint.

• Provide exceptional customer service as brand ambassador for sports fans • Support all aspects related to customer's digital sports platforms • Create best-in-class experiences for fans • Educate fans and help them accomplish their streaming goals • Use technology tools to resolve fan inquiries • Develop and maintain knowledge of client’s products and services

• Provide friendly, clear, and professional support via email and chat. • Assist customers with inquiries about our products, claims, payments, and account management. • Guide customers through processes such as onboarding, data changes, or policy updates. • Escalate complex issues to managers or specialists when necessary. • Collaborate closely with colleagues to ensure quick and accurate responses. • Contribute to improving support processes and knowledge base content.

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. • Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies • Actively engage with community members to encourage constructive dialogue and positive participation • Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations • Enforce moderation actions consistently, fairly, and without bias, escalating issues as required • Respond to community inquiries, concerns, and reports in a professional and empathetic manner • Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders • Support incident response and sensitive situations with sound judgment and discretion