Role Description The Field Service Technician provides onsite technical support for customer-specific products, developing a strong understanding of our product's technical specifications to deliver a high level of assistance to customers. This role delivers professional support and repair at customer sites through close collaboration between service and factory support teams and uses technical knowledge to make sound decisions regarding the repair of equipment and software. Responsibilities - Technical Knowledge Support - Provide technical support for one or more products or processes within Panasonic's SMT solutions. - Carry out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision. - Maintain in-depth knowledge of the SMT process, including the machine, programming, configuration, and manufacturing processes. - Maintain a proactive approach to resolving customer and internal company project issues while exercising effective time management. - Assume responsibility for onsite service project management, prioritizing equipment and technical issues for immediate corrective action, communicating with relevant parties, and completing personal and on-site team assignments within expected timeframes. - Demonstrate strong capability to complete software (LNB/DGS) and equipment installations and projects. - Troubleshoot effectively and efficiently, often in high-pressure circumstances, achieving 100% problem resolution of repair activity within 24 hours of arrival at the customer site. - Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner, including conducting meetings to address open issues. - Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers. - Assist the Technical Assistance Center (TAC) in covering the telephone hotline, conducting research to resolve customer issues and ensure an excellent overall customer experience; create service notifications and other documentation to support resolution of similar issues in the future. - Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty ("Q") reports, "Tech Tips," SAP reports, project reports, and corrective action recommendations, as necessary. - Provide assistance with factory modifications, equipment refurbishment, rebuilds, predictive and corrective maintenance programs, and equipment calibration projects. - Provide assistance and consultative services to customers in preparing sites for equipment installations. - Manage and execute administrative tasks effectively, such as travel arrangements, expense reports, and coordination of activities with customers. - Sales Support - Support the sales force in developing and maintaining close account relationships and satisfying technical customer requirements. - Serve as a liaison between Field Service Technicians, TAC Support, and Sales and Marketing during the initial portion of the product life cycle, providing timely feedback to sales regarding information gathered from customers. - Supply technical information and other details to the factory and customers to resolve technical issues. - Participate in exhibitions and demonstrations of equipment at trade shows, the PA demo room, or customer sites, informing customers and responding to technical and specification questions and concerns. - Factory Liaison - Maintain clear communication and strong relationships with factories to incorporate product and customer specifications. - Report technical data from customer visits back to the factories. Qualifications - Technical degree preferred. - Two-year technical or vocational school education, or relevant military training, required. - Two to three years of industry experience preferred. - Functional ability to operate a PC and appropriate software programs preferred to accomplish the duties listed above. - Ability to travel as required by the position. Requirements - Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities. - Willingness and ability to travel extensively (often 75% or greater), domestically and internationally, often on short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as necessary to meet customer project schedules and demands. - Perform additional tasks as assigned and reviewed. Benefits - Health Benefits: Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. - Voluntary Benefits: Life, accident, critical illness, disability, legal, identity theft, and pet insurance. - Panasonic Retirement Savings & Investment Plan (PRSIP): 401(k) plan with company matching contributions and immediate vesting. - Paid Time-Off Benefits: Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave. - Educational Assistance: Tuition reimbursement for job-related courses after six months of service. - Health Management and Wellbeing Programs: Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

• Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance of complex microscopy systems throughout North and South America. • Lead the installation and commissioning of assigned systems and options, ensuring full compliance with factory specifications. • Execute scheduled and emergency maintenance with precision. • Build trust and long-term relationships through responsive communication and hands-on training. • Resolve complex hardware and software issues using specialized tools. • Calibrate critical components and implement performance-enhancing upgrades to ensure optimal system reliability and throughput.

Role Description The CO₂ Field Service Technician provides hands-on technical support for installing, maintaining, and repairing automation and CO₂ equipment at customer sites. This role involves extensive travel and requires the ability to work independently while ensuring high-quality service delivery. Responsibilities - Carries out technical assignments to install, modify, and repair factory automation equipment at customer sites, with 100% weekly travel. - Maintains a safe work environment and reports any issues that arise. - Operates and programs machines, understanding all technical aspects and machine parameter functions. - Prepares standard equipment documentation and reports, including service reports, expense reports, and others as directed. - Provides customers with timely and accurate technical information in a positive and straightforward manner. - Provides equipment operation and maintenance training to customers' employees and fellow field service technicians. - Prepares and submits documentation for efficient invoicing. - Maintains company property for safe operation and maximum life. - Efficiently manages business expenses to maximize profitability. - Performs routine maintenance on equipment and assists in establishing preventative maintenance schedules with customers and the service coordinator. Qualifications - Associate degree in Laser, Electro, or Optics, or equivalent experience is required. - Two or more years of related experience, including troubleshooting. - Functional PC skills and proficiency with appropriate software required. - Ability to use hand tools, meters, gauges, schematics, and jigs to adjust and maintain proper machine calibration and performance. - Ability to travel extensively (95%), primarily within the United States, with the possibility of travel to Mexico, Canada, and Japan, always on short notice. - Ability to work independently with little supervision. - Strong attention to detail, with a demonstrated ability to meet deadlines and commitments. - Strong diagnostic and technical aptitude, including knowledge of AC and DC electrical, mechanical, and optical systems. - Commitment to the company's Core Values. - Strong written and oral communication skills are required. Requirements - Problem-solving and know-how. Benefits - Health Benefits: Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. - Voluntary Benefits: Life, accident, critical illness, disability, legal, identity theft, and pet insurance. - Panasonic Retirement Savings & Investment Plan (PRSIP): 401(k) plan with company matching contributions and immediate vesting. - Paid Time-Off Benefits: Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave. - Educational Assistance: Tuition reimbursement for job-related courses after six months of service. - Health Management and Wellbeing Programs: Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service. Company Description At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The salary range listed below is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

• Uses technical knowledge of Silvaco product offerings and basic understanding of the customers’ technical workflow and objectives to advise customers in their simulation efforts and address their technical obstacles. • Work as a partner to the sales teams to understand technical values and tradeoffs to our solutions as perceived by the customer and help determine account strategy for continued growth. • Work closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer. • Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution. • Collaborate and provide input to sales plans and proposals for accuracy, completeness, and enhance Silvaco’s technical differentiation. • Draft technical collateral that helps people better understand the technology and differentiation of Silvaco solutions. • Provide training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application. • Collaborate with customers’ implementation teams to troubleshoot problems and develop solutions and propose additional features, modules, and/or products based on customers’ requirements.