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Handshake

Helping all students and recent grads find their next opportunity.

Relationship Manager – Strategic

Account ManagerSalesFull TimeRemoteMid LevelTeam 501-1,000Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$100K - $115K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Relationship Manager – Strategic

Handshake

• Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business • Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale • Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes • Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience

Job Requirements

  • 2+ years of customer success, account management, or partner-facing experience
  • Experience managing a strategic book of business and building tailored support strategies
  • Proven ability to drive onboarding, adoption, retention, and renewal outcomes
  • Strong SaaS product aptitude and ability to quickly learn complex systems
  • Experience navigating complex customer relationships and handling nuanced conversations with confidence
  • Strong written and verbal communication skills with a polished, professional presence
  • Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
  • High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment

Benefits

  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, wellness stipend
  • Learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses

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