• Build and grow a high performing team by creating clarity, fostering accountability, and developing engineers at every level - including Staff and Senior ICs - through thoughtful coaching and direct feedback. • Lead your team to consistently deliver meaningful customer outcomes in the insurance domain, balancing new product investment with technical health, operational excellence, and long term sustainability. • Bring systems thinking to a highly connected problem space by anticipating upstream and downstream impacts across the broader insurance workflow, managing change thoughtfully, and influencing across teams to de risk delivery. • Show up as a strong triad partner by collaborating deeply with Product and Design, constructively challenging ideas when needed, and aligning on clear success metrics that connect technical decisions to customer impact. • Help lead significant, cross-team initiatives through ambiguity, breaking down complex work into clear slices and keeping delivery moving as priorities evolve. • Champion pragmatic and responsible AI adoption within your team by exploring opportunities to improve how we build and how our customers experience Jane, while maintaining a high bar for quality, security, and real world value.

• Lead, mentor, and grow a team of software engineers building the Hatch and Unity platforms. • Partner with product management and business stakeholders to translate requirements into actionable development plans. • Own delivery timelines and ensure the team ships high-quality software on schedule. • Conduct regular 1:1s, provide feedback, and support career development for your team members. • Participate in hiring efforts: sourcing, interviewing, and onboarding new engineers. • Foster a healthy team culture built on collaboration, accountability, and continuous improvement. • Guide technical discussions and help the team make sound architectural decisions. • Remove obstacles and shield the team from distractions so they can focus on building. • Establish and refine development processes and AI-assisted workflows, balancing agility with predictability. • Collaborate cross-functionally with operations, customer success, and other engineering teams. • Stay close enough to the codebase, and to how the team works with AI, to give meaningful input during code reviews and technical planning.

• Lead and grow a team of Attack and Full-Stack Engineers specializing in the External Attack Surface • Own offensive strategy across external and public-facing platforms and infrastructure • Develop end-to-end attack methodologies and implement stealth-oriented authentication • Partner with Product and Design to translate field insights into prioritized roadmap input • Oversee high-impact customer engagements and technical briefings

Role Description Shipfusion is looking for a Dev Support Manager to lead our Development Support function across our PHP, MySQL, and React platform. Reporting to the Sr. Manager, Software Engineering of the company, you'll lead the team responsible for investigating production issues, supporting customer-impacting incidents, reducing technical debt, and improving the overall health of our platform. - Lead the Development Support team responsible for production issues, bug fixes, investigations, and platform stability. - Act as the primary technical escalation point for complex production issues. - Write high-quality production code in PHP and React while maintaining best engineering practices. - Troubleshoot and resolve performance issues across PHP applications, MySQL databases, APIs, and frontend applications. - Identify recurring support issues and drive permanent engineering solutions rather than temporary fixes. - Conduct code reviews with a focus on maintainability, performance, security, and consistency. - Mentor junior and intermediate developers through technical guidance and coaching. - Help establish engineering standards, coding guidelines, and development best practices. - Partner with Product, Operations, Customer Success, and Engineering to prioritize production issues. - Improve monitoring, logging, alerting, and debugging capabilities across the platform. - Own production deployments and assist with release management. - Improve internal tooling to increase developer productivity. - Participate in architecture discussions and recommend improvements to scalability and reliability. - Monitor system health, application performance, and database performance. - Help reduce technical debt through continuous improvement initiatives. - Document recurring issues, troubleshooting guides, and engineering knowledge. - Support incident management, root cause analysis, and post-mortem reviews. Qualifications - 3-5+ years of professional software development experience. - Strong experience developing production applications using PHP. - Strong knowledge of MySQL, query optimization, indexing, and database performance. - Experience building modern frontend applications using React. - Experience troubleshooting complex production issues across full-stack applications. - Experience leading developers or technical support teams. - Strong understanding of software architecture and scalable application design. - Excellent debugging and problem-solving skills. - Experience performing code reviews and mentoring developers. - Strong written and verbal communication skills. - Ability to balance multiple priorities while maintaining high-quality execution. Requirements - Experience with Docker and containerized development environments. - Experience with AWS infrastructure. - Experience with message queue systems. - Experience building monitoring and observability solutions. - Experience working within Agile software development teams. - Knowledge of CI/CD pipelines and automated testing. - Experience supporting eCommerce or logistics platforms (Shopify, Amazon). Benefits - Competitive salary and compensation package. - Health and dental benefits for you and your dependents. - Work-from-home stipend. - Subsidized gym membership. - Access to the CALM App. - 15 paid vacation days. - Remote-first culture with optional office in Downtown Toronto. - Direct access to senior leadership. - Opportunity to build software that powers millions of eCommerce shipments. - Freedom to experiment, innovate, and improve engineering processes. - High ownership and real impact across the organization.