• Help build IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries • Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints • Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support • Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling • Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees • Apply DevOps principles to IT operations: configuration-as-code (e.g. managing Intune policies via Terraform), infrastructure automation, version-controlled policies, and repeatable processes • Own internet reliability and network performance at all global remote KoBold sites • Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals • Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance • Optimize license utilization across the SaaS portfolio—track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors • Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend • Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools • Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation • Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance • Build automation for minimal-touch employee onboarding and offboarding—ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned • Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training • Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development • Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions • Provide helpdesk backup on high-volume days, modeling the standard of responsiveness and quality you expect from the team • Learn about mineral exploration by working closely with exploration teams, including time in the field in remote operations • Collaborate with infrastructure engineering and security teams on cross-cutting initiatives including observability, access controls, endpoint security posture, and incident response • Partner across the company to contribute to specification, vendor selection, and change management on new software requests • Partner with finance on budget tracking, invoice approvals, and AFE submissions for software spend • Work with legal to streamline the contract review pipeline, maintain lead times on renewals, and advocate for tiered review processes that match risk to effort • Coordinate digitization efforts across the globe, ensuring consistent standards and tooling for converting physical records to digital archives at field and office sites

Role Description Zocdoc's most important asset is our people. As a Senior Software Engineer on the Spend Management team, you will be a core builder of the platform that gives healthcare practices the confidence and control to spend on the Zocdoc Marketplace. You'll design and deliver flexible, self-service spend controls — helping move providers off manual, support-mediated budget administration and onto a product they manage directly, with full visibility into their spend and ROI. This is a money-moving system, so correctness, reliability, and trust are at the heart of everything we build, directly impacting provider trust, marketplace spend, and a practice's ability to maximize their return on Zocdoc. You'll enjoy this role if you are… - Personally motivated by building systems where accuracy matters — where a bug isn't just a ticket, it's someone's money and their trust. - Autonomous, urgent, and creative. You genuinely love owning a problem end-to-end, from design to launch. - Energized by turning a manual, internal process into a self-service product that customers control themselves. - Someone who enjoys leveling up the engineers around you through code review, pairing, and design discussion. - A strong collaborator who can work with Product, Design, Analytics, and Sales toward a unified vision. - The kind of person who thrives on a small, focused team with a clear, high-impact mission. - Serious about your work, but not about yourself. Let's face it — the way things are going, you kind of need a sense of humor. Your day to day is… - Designing and writing code for key roadmap features — flexible budget controls, the Budget Settings experience, and spend visibility. - Contributing to the technical design of the self-service spend management platform alongside the team's technical leads. - Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision. - Safeguarding the accuracy and reliability of a system that moves money — spend tracking, budget enforcement, and the guardrails that keep them correct. - Sharpening your craft and helping teammates through code reviews, design discussions, and 1:1 pairing. - Working with cutting-edge GenAI tools and technology, with an eye toward future goals like spend recommendations and AI-assisted budget insights. Qualifications - An unrelenting desire to build more equitable, inclusive and diverse workplaces. - You view this role as an opportunity to create positive change. - Meaningful experience (typically 4+ years) building and shipping business-critical back-end services, with the front-end skills to make them usable — in .NET and AWS, or a comparable object-oriented / cloud stack you can bring to .NET. - *Required* The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity. - A bias toward correctness and reliability, with the instinct to build observability and guardrails into money-moving systems from the start. - The mentality of an entrepreneur/owner and a strong bias to action. - Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success. - Humility. You believe in treating all people with dignity and respect, regardless of title or tenure. Benefits - NYC - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch every day along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified

• Build high-quality software packages for our patching platform, including installer metadata, detection logic, and automation scripts. • Analyze vendor installers (MSI, EXE, custom frameworks) to determine silent install parameters, upgrade behavior, and OS compatibility. • Automatically detect new software versions from vendor websites. • Develop endpoint-side scripts to download, install, upgrade, and verify third-party applications. • Research vendor release patterns, installer technologies, and best practices for secure and reliable patching. • Define and maintain packaging standards that improve consistency, reliability, and security across all supported applications. • Continuously enhance our package catalog to reflect evolving IT and security requirements. • Build one-off or urgent automation scripts in response to emerging vulnerabilities, vendor changes, or customer needs. • Troubleshoot packaging issues, installer failures, and automation edge cases. • Partner with Support and Engineering teams to resolve customer-impacting issues quickly and effectively.

Role Description What you get to do in this role: - Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. - Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery. - Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. - Contribute to the design and implementation of new products and features while enhancing existing product capabilities. - Integrate automated testing into development workflows to ensure consistent quality across releases. - Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. - Develop comprehensive test strategies covering functional, regression, integration, and performance aspects. - Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions. - Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. - Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 12 years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. - Hands-on depth designing, shipping, and operating agentic systems in production. - Production-grade Python. Systems language (Go, Java, or C++) is a plus. - Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI). - Familiarity with RAG and retrieval patterns in production. - Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. - Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership. - Experience with multi-agent coordination patterns (A2A, MCP). - Familiarity with agent frameworks (LangChain, LlamaIndex, or similar). - Prior experience shipping AI systems in enterprise software. - Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring). - Strong appetite for continuous incremental wins and completing challenging deliverables fast. Benefits - Build and deliver high-impact software that powers digital experiences for millions of users. - Collaborate in a culture that values craftsmanship, quality, and innovation. - Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. - Be part of a culture that encourages innovation, continuous learning, and shared success. - For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. - Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.