Role Description ¡Se parte del principal partner de AWS en Latinoamérica y ayuda a las empresas más grandes e innovadoras a acelerar su viaje a la nube! ☁️ Somos un grupo de profesionales talentosos y apasionados en tecnologías en la nube, enfocados en el cliente y con capacidad de afrontar cualquier desafío. ¡Queremos que seas parte de nuestro crecimiento! Buscamos una persona dinámica, innovadora y con muchas ideas para unirse a nuestro equipo como Cloud Operations Manager, que sea apasionado/a y con experiencia para liderar la entrega de nuestros servicios gestionados en la nube. Serás el pilar fundamental para garantizar la excelencia operativa en nuestro cliente, la satisfacción del cliente y la mejora continua de nuestros servicios, actuando como el principal punto de contacto y líder para nuestro equipo técnico y nuestros clientes. Tu misión será asegurar que cumplimos y superamos nuestras promesas, gobernando los procesos de ITIL y fomentando una cultura de proactividad. - Garantizar y supervisar proactivamente el cumplimiento de los Acuerdos de Nivel de Servicio (SLAs), asegurando la máxima calidad y disponibilidad para nuestros clientes. - Liderar las revisiones de servicio con clientes en todos los niveles (estratégicas, tácticas y operativas), preparando y presentando informes de rendimiento y discutiendo planes de mejora. - Gestionar y asegurar que el equipo de operaciones atienda eficientemente las incidencias, requerimientos, consultas y problemas dentro de los tiempos establecidos. - Gobernar la gestión documental del servicio, manteniendo actualizada y accesible toda la información relevante (procedimientos, topologías, etc.). - Actuar como punto central de contacto (SPOC) para el cliente en todo lo relacionado con el servicio, y liderar la supervisión y comunicación durante incidentes críticos, problemas complejos y cambios importantes. - Liderar la mejora continua del servicio, coordinando la comunicación proactiva con el cliente, trasladando sus necesidades al equipo de especialistas y asegurando la implementación de mejoras. - Realizar análisis de tendencias sobre los datos operativos para identificar patrones, anticipar problemas y proponer mejoras estratégicas que aporten valor al cliente. - Gestionar los escalamientos necesarios con equipos internos o proveedores y colaborar activamente en la preparación del roadmap de evolución del servicio. - Creación de oportunidades en la cuenta a liderar. Qualifications - Experiencia: Mínimo de 3-5 años de experiencia en Gestión de Operaciones de TI, Service Delivery Management, o un rol similar, preferiblemente en un entorno de Servicios Gestionados (MSP). - Conocimientos de ITIL: Sólida comprensión de los marcos de trabajo de gestión de servicios (ITIL), especialmente en Gestión de Incidentes, Problemas, Cambios y Requerimientos. - Conocimientos Cloud: Conocimientos fundamentales de los conceptos de la nube (IaaS, PaaS, SaaS) y experiencia trabajando con al menos una de las principales plataformas, con un enfoque especial en AWS. - Liderazgo: Capacidad demostrada para liderar equipos técnicos y asegurar el cumplimiento de objetivos operativos. - Comunicación: Excelentes habilidades de comunicación verbal y escrita, con capacidad para interactuar eficazmente tanto con perfiles técnicos como con directivos de cliente. - Capacidad Analítica: Habilidad para analizar datos, identificar tendencias y tomar decisiones informadas. - Disponibilidad: El rol se desempeña principalmente en horario de oficina, con la flexibilidad necesaria para gestionar incidentes críticos fuera de este horario si fuera necesario. Requirements - Certificación AWS Cloud Practitioner o superior (ej. AWS Solutions Architect - Associate) - deseable no excluyente. - Experiencia previa trabajando con herramientas de ITSM como Jira Service Management, ServiceNow u otro - deseable no excluyente. - Conocimiento de metodologías Agile o DevOps - deseable no excluyente. - Certificación de ITIL - deseable no excluyente. Benefits - Esquema 100% remoto y flexible para trabajar desde cualquier lugar del mundo. - Certificaciones AWS 100% cubiertas y acompañamiento para escalar tus habilidades en la nube. - 15 días hábiles al año para recargar energía y seguir escalando. - Día libre de cumpleaños. - Obsequios especiales para celebrar los momentos más importantes de tu vida. - Licencia por nacimiento extendida. - Días libres según el calendario de feriados nacionales del país donde resides.

Role Description Encoded is seeking a Director, Total Rewards & Operations. This is a build role at a pivotal stage of company growth. As Encoded scales, the People function must mature its compensation and equity programs, modernize its HR systems and operations, and establish the robust data integrity and compliance frameworks required of an expanding, multi-site organization. The Director, Total Rewards & Operations will own that build. This is not a maintain-the-status-quo seat. The right person is a total rewards practitioner with real compensation design depth who also has the operational instinct to architect systems, lead vendor relationships and transitions, and stand up scalable controls and compliance rigor. They will be a key partner to Finance, Legal, and the People & Culture leadership team, and a credible counterpart to our external compensation consultants, brokers, and auditors. The defining feature of this role is build and scale - evolving Encoded's compensation, equity, and HR-operations infrastructure, including its HR technology and service-delivery model, to support the company's growth and increasing organizational maturity. Qualifications - Bachelor’s degree in Finance, Business, Economics, or HR with 12+ years of progressive total rewards experience, including hands-on compensation design OR a Master’s degree/MBA with 8–10 years of experience featuring strategic program ownership, executive compensation design, and direct board governance exposure. - Demonstrated depth in compensation benchmarking and structure design; fluency with Radford or comparable survey methodology. - Experience owning or leading an HRIS / HR technology implementation or major systems transition. - Strong operational rigor - comfort owning compliance cycles, audits, and the controls and documentation a maturing, audit-ready organization requires. - Proven vendor and project management ability; able to lead a complex, cross-functional transition end to end. - A builder's orientation: comfortable with ambiguity and energized by standing up infrastructure where little exists. Requirements - For candidates based in the SFBA area, the salary range for this position is: $220,000 to $240,000. - For candidates based outside the SFBA area, the salary range is $200,000 to $220,000. - Encoded considers a variety of factors when determining base compensation, including experience, qualifications, internal equity and geographic location. - This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives, paid time off, and a benefits package. Benefits - Comprehensive benefits package, including competitive employer premium contributions - Meaningful stock option grants - PTO, sick time and holiday pay - Generous Parental Leave program - Pre-tax medical and dependent care programs - STD, LTD, Life and AD&D - Professional development opportunities - Team-building events - Fully stocked micro-kitchen - Fitness center at South San Francisco location

Role Description At Honeywell Aerospace, we solve the toughest challenges in aviation and deliver innovations that shape the future of flight. From advanced propulsion and avionics to integrated systems and services, our technologies help keep aircraft flying safely, efficiently, and sustainably. Come join our team of world-changing thinkers, doers, dreamers, and makers. The Honeywell Aerospace Operating System (AOS) is our enterprise-wide Lean operating model, grounded in respect for people and a relentless commitment to continuous improvement. AOS provides the standardized processes, tools, and behaviors that empower teams to solve problems, eliminate waste, and deliver with consistency and excellence across engineering, manufacturing, supply chain, and program execution. As an Operational Excellence Consultant, you will play a vital role in this evolution. Your responsibilities will include: - Helping teams make an impact and real connections. - Driving meaningful improvements and coaching AOS behaviors. - Enabling Honeywell Aerospace to climb higher, together. You will be a critical leader in the development and enterprise-wide deployment for the Aerospace Operating System (AOS), driving the transformation of operational performance across the business. Your role will involve: - Partnering closely with site level AOS leaders and business stakeholders. - Establishing the AOS roadmap and aligning strategic priorities. - Enabling scalable implementation across functions including Integrated Supply Chain (ISC), R&D, and Commercial. - Coaching leaders and driving method development and continuous improvement initiatives. - Optimizing end-to-end business and supply chain processes spanning procurement, production, distribution, and logistics. This position may be performed remotely; however, travel is required up to 75%. Qualifications - Experience in operational excellence and continuous improvement methodologies. - Strong leadership and coaching skills. - Ability to collaborate with cross-functional teams. - Excellent communication and interpersonal skills. Requirements - Proven experience in a similar role within aerospace or related industries. - Ability to travel up to 75%. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Opportunities for professional development and growth.

Role Description As an Operational Excellence Senior Consultant here at Honeywell Aerospace, you will be a critical leader in the development and enterprise-wide deployment for the Aerospace Operating System (AOS), driving the transformation of operational performance across the business. - Lead a team of Operational Excellence Consultants. - Partner closely with site level AOS leaders and business stakeholders to establish the AOS roadmap. - Align strategic priorities and enable scalable implementation across functions including Integrated Supply Chain (ISC), R&D, and Commercial. - Coach leaders and drive method development and continuous improvement initiatives. - Optimize end-to-end business and supply chain processes spanning procurement, production, distribution, and logistics. This position may be performed remotely; however, travel is required up to 75%. Qualifications - Experience in operational excellence and continuous improvement methodologies. - Strong leadership and coaching skills. - Ability to drive change and influence stakeholders at all levels. - Proven track record in optimizing business processes. Requirements - Experience in aerospace or related industries. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Willingness to travel as required. Benefits - Competitive salary and performance-based incentives. - Comprehensive health and wellness programs. - Opportunities for professional development and career advancement. - Flexible work arrangements.