• Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards. • Validates requests and authorizations for medical record releases based on company policy and legal guidelines. • Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records. • Maintains equipment in excellent working condition. • Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns. • Complies with client site policies and procedures, including HIPAA, state/federal regulations, and labor laws. • Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release. • Communicates regularly with supervisors and managers regarding quality, client concerns, or system issues. • Assists with administrative tasks such as queue management and work assignments. • Produce reports and metrics as requested.

• Responsible for processing all release of information requests in a timely and efficient manner • Ensure accuracy and provide customers with the highest quality product and customer service • Completes release of information requests including retrieving patient's medical chart and returning chart • Scanning medical record accurately and correctly and transmitting daily, according to requests • Validates requests and authorizations for release of medical information • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing • Maintains a neat, clean, and professional personal appearance and observes the dress code established • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA

Role Description Boulder County Human Services Department is seeking to hire a Records Specialist. The Records Specialist compiles, prepares and redacts Human Services records requests in a timely and efficient manner. Manages and maintains Human Services (HS) records in accordance with state, federal, and county requirements and serves as Custodian of HS records. This position requires reading material involving possible child abuse and/or neglect. This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work remote and out of 515 Coffman St, Longmont, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime). Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Hiring Salary Range: $55,116.00 - $67,254.00 Annually Tentative Hiring Timeline: - Phone Screening: Week of July 20th - First Round Interviews: Week of July 27th - Second Round Interviews: Week of August 3rd - Reference Check: Week of August 3rd New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions. Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. Examples of Duties - Coordinates and processes records requests; retrieves, reviews, redacts, and releases records in compliance with attorney guidance, deadlines and county policies. - Uses and develops expertise in a multitude of county and state systems to access information needed for records requests and verifying legality of releasing information including but not limited to Colorado Trails, Colorado Courts, and IBM Content Navigator/FileNet. - Prepares case documentation, assembles and organizes documents and exhibits for investigations, discovery, and legal proceedings. - Works collaboratively with the County Attorney’s Office, Family and Children’s Services, Respondent Parents’ Counsel, CASA, Guardians ad Litem, the District Attorney’s Office, law enforcement agencies, institutional providers, and other child protection partners to ensure records are provided in alignment with attorney guidance. - Provides customer service, answers phones, responds to emails, and assists the public by interpreting policies and providing general information. - Manages specialized requests, retrieves and processes visitation videos and other specific records for discovery or internal review. - Communicates with clients to gather records request information and requests supporting documentation as needed. - Assesses and charges applicable fees in accordance with county, state and federal policies. - Maintains system access, holds inquiry-level access to multiple systems for retrieving and verifying case information. - Trains and supports staff, assists in training new employees on records management procedures, including accurate redaction and compliance with attorney instructions. - Serves as a records custodian, may be designated as the official custodian of Human Services records by the Department Director. - Works independently on specialized projects and records while fostering seamless communication between the Records unit and other departmental divisions. - Serves as Liaison between the records department and County Attorney's office. - Seals and expunges records according to court orders. - Performs related work, as required. - May be reassigned during emergency situations. Qualifications - A high school diploma, or equivalent. - 5 (five) years of office experience. - Additional related education may count towards required experience. Requirements - A job offer is contingent on passing a background investigation with fingerprinting. Preferred Qualifications - At least 2 (two) years of records redaction experience. Knowledge, Skills, & Abilities - Advanced knowledge of Microsoft Applications, specifically: Word, Excel, PowerPoint, Outlook, OneNote, and OneDrive. - Advanced knowledge of Adobe Acrobat. - Thorough knowledge of modern office practices, procedures and departmental policies and regulations. - Considerable skill in operating office equipment and programs. - Ability to use a computer for word processing, organizing information and transcribing notes to meet the demands of the position. - Ability to work effectively with the public. - This position requires the ability to read and process traumatic information regarding children and families. - Model high standards of honesty, integrity and confidentiality. - The ability to remain productive and composed in a fast-paced environment with changing priorities. - Strong organizational, analytical, and communication skills. - Strong reading skills are essential for accurately reviewing and interpreting records. Company Description Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines • Obtaining pertinent patient data from various sources • Answer phone calls concerning various ROI issues • Responds to walk-in customers requesting medical records • Logs information provided by customer into ROI On-Line database • Responds and processes requests from physician offices on a priority basis • Logs medical record requests into ROI On-Line database • Scans medical records into ROI On-Line database • Complies with site facility policies and regulations • Responsible for handling and recording cash payments for requests