Role Description Bist du bereit, Teil eines engagierten Teams zu werden, das es sich zur Mission gemacht hat, Oral Care zu revolutionieren? Als Junior CRM Manager Campaigns spielst du eine zentrale Rolle dabei, aus unserer bestehenden Kundenbasis eine aktive Community zu machen. Du entwickelst und versendest Newsletter-Kampagnen, die nicht einfach nur Produkte bewerben, sondern relevant sind, Mehrwert bieten und messbar zum Wachstum unserer Marke beitragen. Wir wollen keine austauschbaren Newsletter verschicken, die ungelesen im Postfach verschwinden. Wir wollen Kommunikation schaffen, die zur richtigen Zeit die richtigen Menschen erreicht: mit starken Themen, klarer Sprache und einem guten Verständnis dafür, was unsere Kundinnen und Kunden wirklich interessiert. Dafür suchen wir dich: eine strukturierte, neugierige und datenorientierte Persönlichkeit, die Lust hat, CRM-Kampagnen eigenständig umzusetzen und gemeinsam mit uns jeden Versand ein Stück besser zu machen. Qualifications - Erste praktische Erfahrung im E-Mail- oder CRM-Marketing - Idealerweise erste Erfahrung mit Klaviyo oder einem vergleichbaren Newsletter-Tool - Ein gutes Gespür für Sprache, Timing und relevante Themen - Sehr gutes Deutsch in Wort und Schrift - Interesse an datenbasierter Kampagnenoptimierung - Grundverständnis wichtiger Newsletter-Kennzahlen - Fähigkeit, Dashboards und Reports zu lesen und daraus erste Learnings abzuleiten - Strukturierte und zuverlässige Arbeitsweise - Fähigkeit, Aufgaben im Remote-Setting eigenständig zu organisieren - Lust, Verantwortung zu übernehmen und dich fachlich schnell weiterzuentwickeln Requirements - Segmentierung unserer Empfängergruppen für eine gezieltere Kommunikation - Entwicklung unterschiedlicher Botschaften für verschiedene Kunden- und Interessentengruppen - Anpassung von Inhalten an Kaufverhalten, Interessen und Customer-Lifecycle-Phasen - Vermeidung austauschbarer Massenkommunikation durch eine möglichst relevante Ansprache - Kontinuierliche Weiterentwicklung unserer Segmentierungslogik gemeinsam mit der Head of CRM - Planung und Durchführung von A/B-Tests - Testing von Betreffzeilen, Preheadern, Inhalten, Angeboten und Versandzeiten - Monitoring der wichtigsten CRM-Kennzahlen - Analyse von Open Rate, Click Rate, Conversion Rate und Revenue - Identifikation von besonders erfolgreichen Themen, Botschaften und Segmenten - Erstellung regelmäßiger, verständlicher Performance-Updates - Enge Zusammenarbeit mit unserer Head of CRM - Abstimmung mit Design, Content, Performance Marketing und E-Commerce Benefits - Direkter Einfluss auf Kundenbindung, Umsatz und Wiederkaufrate - Eigenständige Verantwortung für einen wichtigen Wachstumskanal - Enge Zusammenarbeit mit einer erfahrenen Head of CRM - Klare Aufgabenteilung zwischen Kampagnen und Automations - Viel Raum für Testing, Lernen und eigene Ideen - Schnelle Entwicklungsmöglichkeiten innerhalb eines wachsenden CRM-Bereichs - Kurze Entscheidungswege und direkte Abstimmung mit anderen Marketingdisziplinen - Remote-Arbeit innerhalb der DACH-Region - Eine Rolle, in der du nicht nur Newsletter versendest, sondern sichtbar mitgestaltest, wie Zahnheld mit seinen Kundinnen und Kunden kommuniziert Company Description Im Herzen Oberschwabens arbeiten wir mit Leidenschaft am "Lächeln im Badezimmer" bei unseren Kunden. Mit stylischen Produkten und dem Planeten im Blick.

Role Description Our team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients. - B2B Relationship Management: You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders. - Value Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest. - Data-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client. - Proactive Account Health: You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software. - Cross-functional Collaboration: You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams. Qualifications - 2+ years of experience as a Customer Success Manager. - B2B SaaS Experience: Proven experience dealing with B2B clients, navigating corporate accounts, managing expectations, and handling situations where a client might not immediately see the value of the tool. - Analytical Skills: Comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story. - CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline. - Languages: Excellent English and Spanish. A strong level of French is a massive plus. - Soft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously. - Nice to have: Previous knowledge of the Retail or Restaurant/QSR industries. Benefits - A key role in a fast-growing international SaaS company. - A diverse, global team and collaborative culture. - Real ownership and autonomy to drive impact. - Comprehensive Medical Insurance. - OpenUp platform for your mental well-being. - Cobee for flexible compensation (meals, transport, etc.). - Language classes to keep you growing. - A flexible work model.

• Own your book of business • Manage and grow ~70 SMB accounts ($5k–$15k ARR): ensure smooth onboarding, drive strong adoption, and identify upsell opportunities early • Act as the primary customer advocate within Qovery • Maintain a healthy portfolio • Accelerate onboarding and time-to-value • Identify upsell opportunities and feed the expansion pipeline • Liaise between customers and Product, Engineering, and Sales teams • Handle administrative responsibilities

Role Description As a Customer Education Specialist, you'll help shape how thousands of Crossbeam users learn, grow, and unlock value. You'll lead high-energy virtual enablements for sales teams, partner managers, admins, and other professionals who rely on Crossbeam to drive revenue through their ecosystem. That includes building better systems, increasing leverage, and using AI to raise the quality and speed of execution. - Lead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins — from small stakeholder groups to 100+ person org-wide calls. - Serve as a high-impact ambassador of the Crossbeam learning experience — driving adoption, aha-moments, and confidence in ecosystem-led growth. - Build rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time. - Develop deep Crossbeam product expertise and translate it into training content that's accurate, accessible, and aligned with customer needs. - Contribute to the Help Center, Crossbeam Academy, and webinars — help articles, documentation, scripts, and new courses. - Collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint. - Use AI and automation thoughtfully to improve output, not replace judgment. Qualifications - 1+ years in a customer-facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar). - Confidence speaking live to groups — presenting, teaching, demoing, or handling questions on the fly. - Strong written communication skills and the ability to explain things simply and clearly. - Quick learner who can pick up new tools, concepts, and workflows without heavy guidance. - Detail-oriented, dependable, and self-motivated — comfortable owning tasks end-to-end. - Bonus: knowledge of sales workflows, partnership ecosystems, or B2B SaaS. Requirements - Thrive on human interaction. Speaking with customers and helping people "get it" energizes you. - Like being the host. You enjoy facilitating, presenting, and crafting great learning experiences. - Are resourceful. When you're unsure, you're honest — and you figure out the path forward quickly. - Enjoy being creative. You love writing, shaping content, and turning complicated ideas into simple guidance. - Love variety. You're excited to split your time between live delivery and impactful behind-the-scenes project work. - Are a team player. We collaborate closely and value openness, clarity, and shared problem-solving. - Genuinely care about helping people do their jobs better — and you're a great listener. Benefits - Collaborative teammates and a culture built on trust and accountability. - Competitive compensation and equity. - Comprehensive healthcare coverage for you and your family. - Remote-flexible with access to co-working spaces in your area. - Learning, wellness, and WFH stipends. - Flexible time off. - Paid parental leave. - …and more!