• Own your book of business • Manage and grow ~70 SMB accounts ($5k–$15k ARR): ensure smooth onboarding, drive strong adoption, and identify upsell opportunities early • Act as the primary customer advocate within Qovery • Maintain a healthy portfolio • Accelerate onboarding and time-to-value • Identify upsell opportunities and feed the expansion pipeline • Liaise between customers and Product, Engineering, and Sales teams • Handle administrative responsibilities

Role Description As a Customer Education Specialist, you'll help shape how thousands of Crossbeam users learn, grow, and unlock value. You'll lead high-energy virtual enablements for sales teams, partner managers, admins, and other professionals who rely on Crossbeam to drive revenue through their ecosystem. That includes building better systems, increasing leverage, and using AI to raise the quality and speed of execution. - Lead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins — from small stakeholder groups to 100+ person org-wide calls. - Serve as a high-impact ambassador of the Crossbeam learning experience — driving adoption, aha-moments, and confidence in ecosystem-led growth. - Build rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time. - Develop deep Crossbeam product expertise and translate it into training content that's accurate, accessible, and aligned with customer needs. - Contribute to the Help Center, Crossbeam Academy, and webinars — help articles, documentation, scripts, and new courses. - Collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint. - Use AI and automation thoughtfully to improve output, not replace judgment. Qualifications - 1+ years in a customer-facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar). - Confidence speaking live to groups — presenting, teaching, demoing, or handling questions on the fly. - Strong written communication skills and the ability to explain things simply and clearly. - Quick learner who can pick up new tools, concepts, and workflows without heavy guidance. - Detail-oriented, dependable, and self-motivated — comfortable owning tasks end-to-end. - Bonus: knowledge of sales workflows, partnership ecosystems, or B2B SaaS. Requirements - Thrive on human interaction. Speaking with customers and helping people "get it" energizes you. - Like being the host. You enjoy facilitating, presenting, and crafting great learning experiences. - Are resourceful. When you're unsure, you're honest — and you figure out the path forward quickly. - Enjoy being creative. You love writing, shaping content, and turning complicated ideas into simple guidance. - Love variety. You're excited to split your time between live delivery and impactful behind-the-scenes project work. - Are a team player. We collaborate closely and value openness, clarity, and shared problem-solving. - Genuinely care about helping people do their jobs better — and you're a great listener. Benefits - Collaborative teammates and a culture built on trust and accountability. - Competitive compensation and equity. - Comprehensive healthcare coverage for you and your family. - Remote-flexible with access to co-working spaces in your area. - Learning, wellness, and WFH stipends. - Flexible time off. - Paid parental leave. - …and more!

Role Description Dans un contexte de croissance, notre pôle SEPTEO EDUCATION, recrute pour renforcer son entité DENDREO, un(e) Customer Care Manager H/F en CDI en FULL REMOTE. Vous intervenez après l’onboarding des clients et devenez un véritable expert fonctionnel et métier de la solution Dendreo. Votre rôle sera stratégique : - Accompagner les utilisateurs au quotidien, de manière asynchrone, afin de leur garantir une expérience client optimale, durable et autonome. Votre quotidien : - Support & expertise client - Répondre avec précision et efficacité aux demandes clients via l’outil de ticketing. - Assurer le service support et qualifier/escalader les sujets plus complexes. - Devenir référent(e) expert(e) sur des fonctionnalités clés du logiciel. - Autonomie & adoption produit - Aider les clients à utiliser correctement la plateforme et à exploiter tout son potentiel. - Participer activement à l’adoption des nouvelles fonctionnalités. - Anticiper les risques de churn et contribuer à la satisfaction des clients existants. - Identifier et remonter les opportunités de croissance. - Collaboration interne & amélioration continue - Travailler en étroite collaboration avec les équipes Produit, Développement, Onboarding, Sales et Marketing. - Contribuer à l’enrichissement de la base de connaissance utilisateurs avec la chargée de documentation. Qualifications - Expérience réussie en relation client B2B, idéalement dans un environnement SaaS. - A l’aise avec des outils logiciels complexes. - Bon esprit d’analyse et capacité à résoudre des problématiques variées. - Capacité à gérer plusieurs demandes en parallèle. - Communication claire à l’écrit et rigueur dans le suivi des sujets. - Maîtrise de Microsoft Word est un réel plus. - Bon niveau d’anglais écrit. - Intérêt pour l’usage de l’IA dans les pratiques support. - Curiosité face à un logiciel métier riche. - Orienté(e) service, pédagogue et persévérant(e). - A l’aise en télétravail, avec autonomie, organisation et fiabilité au quotidien. Benefits - Grandir et s’épanouir grâce à un parcours de formation personnalisé. - Opportunités de mobilité interne et possibilité de s’auto-former via notre plateforme Udemy. - Vivre une aventure humaine, échanger et partager autour d’évènements thématisés (afterworks, sport, RSE, séminaires, etc.). - Rejoindre un collectif qui prend soin des autres et s’engage en faveur de l’égalité des chances, la diversité et l’inclusion.

Role Description We are currently seeking a motivated and customer-focused German Speaking Customer Success Specialist to join our dynamic team based remotely within Greece. This is a standout opportunity within the Customer Support Services industry, ideal for German-speaking professionals who are passionate about delivering outstanding customer experiences and building lasting client relationships. Key Responsibilities - Serve as the primary point of contact for German-speaking customers, delivering timely, accurate, and empathetic support across multiple communication channels including phone, email, and live chat. - Proactively manage the full customer lifecycle, from onboarding new clients through to ongoing engagement and retention strategies within the Customer Support Services environment. - Identify and resolve customer issues efficiently, escalating complex cases to the appropriate internal teams while maintaining ownership and ensuring satisfactory resolution. - Monitor customer satisfaction metrics and actively seek feedback to continuously improve service delivery standards and the overall client experience. - Collaborate closely with cross-functional teams including sales, technical support, and operations to advocate for customer needs and drive process improvements. - Maintain accurate and detailed records of all customer interactions, transactions, and account activities using CRM software and internal support tools. - Identify upsell and cross-sell opportunities during customer interactions, contributing to broader commercial objectives while ensuring the customer remains at the centre of every engagement. - Stay current with product knowledge, industry developments, and best practices in Customer Support Services to provide informed and confident assistance to all German-speaking clients. Qualifications - Native or fluent proficiency in German (both spoken and written) is essential for this role. - A valid EU passport or the legal right to work within the European Union is mandatory. - Previous experience in a customer success, customer support, or client-facing role within the Customer Support Services industry is strongly preferred. - Excellent interpersonal and communication skills, with a genuine passion for helping customers and resolving challenges in a professional and composed manner. - Proficiency in using CRM platforms, helpdesk tools, and digital communication systems; strong general computer literacy is required. - A proactive, results-oriented mindset with the ability to work independently in a remote setting while meeting performance targets and maintaining high-quality service standards. Benefits - Competitive Monthly Salary, reflective of your skills, experience, and the demands of the role within the Customer Support Services sector. - Fully Paid Training Programme to ensure you are confident, equipped, and fully prepared to succeed from day one. - Comprehensive Health Insurance coverage for your peace of mind and well-being. - Fully Paid Relocation Package, including international flight, airport transfer, and hotel accommodation to support your smooth transition to Greece. - Monthly Performance Bonus to reward your dedication, results, and contribution to the team's overall success. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition throughout the year. - A supportive, inclusive, and internationally diverse remote working environment where your career development is genuinely valued. - And Much More... Company Description Mercier Consultancy Group is a distinguished European recruitment and business process outsourcing firm, recognised for connecting exceptional multilingual talent with world-class organisations across a broad spectrum of industries. With a deep-rooted presence in the international staffing landscape, we specialise in placing skilled professionals in roles that truly elevate their careers and deliver measurable value to our clients.