• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes. • Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations. • Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders. • Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness. • Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions. • Provides leadership and strategic oversight to servicing and collections analytics teams.

• Support team members to develop and maintain an individual customer pipeline in line with the company’s model. • Own and manage your personal origination pipeline using curated data from initial engagement through executed closing. • Serve as the primary advisor to prospective clients, building relationships and guiding them through the ground lease buyout process. • Evaluate opportunities and structure preliminary terms directly with property owners. • Maintain disciplined pipeline management to achieve defined monthly, quarterly, and annual origination targets. • Contribute to strategic initiatives and product innovation to strengthen our competitive position. • Develop deep expertise in the telecommunications and infrastructure investment industries.

• Drive partnership success outcomes across the existing accounts, including increased retention, engagement, satisfaction, and long-term value realization. • Lead the execution of partnership success strategies in alignment with Teachstone’s organizational goals, ensuring consistent, high-quality partner engagement and outcomes. • Work alongside Partnership Success leadership to define, track, and regularly report on partnership success metrics, including client health, contract utilization, engagement indicators, and individual and team performance. • Monitor partnership health trends, proactively identify risks and opportunities, and implement mitigation strategies to support long-term partner success. • Support, coach, and develop Partnership Success Managers to strengthen consultative skills, strategic thinking, product knowledge, and data-informed decision making. • Engage directly with strategic partners and escalated or complex accounts as needed, coordinating cross-functional resources to ensure timely resolution and positive outcomes. • Oversee Partnership Success involvement in onboarding, implementation, and lifecycle processes to ensure a seamless and consistent partner experience. • Partner closely with Sales and cross-functional leaders (including Client Strategy, Policy, R&E, Marketing, Product, Services, Finance, etc.) to align on partner needs, share feedback, and coordinate solutions. • Serve as a senior internal advocate for partners by synthesizing partner insights to inform improvements to Teachstone’s offerings, processes, and engagement models. • Contribute to building and sustaining a high-performing Partnership Success team and a culture of collaboration, accountability, and continuous improvement. • Support process improvement, systems implementation, and other initiatives as Teachstone continues to grow and mature.

• Develop and maintain standardized global clinical site budget templates and negotiation playbooks • Lead global Phase 1–3 investigator site budget and contract negotiations within approved parameters • Ensure compliance with regulatory requirements and fair market value standards • Partner with CROs to oversee global site budget processes and drive consistency across programs • Proactively identify budget risks, escalate issues, and implement mitigation strategies to protect clinical timelines • Oversee contract and budget tracking systems, reporting metrics, and dashboard updates • Establish scalable tools and processes to improve efficiency and reduce administrative burden • Provide investigator grant budget forecasts and strategic input to Clinical Operations and Finance • Represent the function in cross-functional governance discussions and strategic planning initiatives • Liaise with legal department to support efficient clinical site contracts review, escalation, and approval parameters • Support contract signature and storage workstreams, and various ad hoc clinical and vendor contracts workstreams as required.