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GoodLeap logo
GoodLeap

🔆 GoodLeap is America's leading fintech for sustainable home solutions.

Director of Servicing – Strategy & Analytics

DirectorDirectorOtherRemoteLeadTeam 501-1,000Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

116 days ago

Salary

$140K - $180K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishPythonSQLTableau

Job Description

Director of Servicing – Strategy & Analytics

GoodLeap

• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes. • Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations. • Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders. • Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness. • Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions. • Provides leadership and strategic oversight to servicing and collections analytics teams.

Job Requirements

  • Bachelor’s degree required; advanced degree preferred.
  • 10+ years of experience in analytics, strategy, or finance within consumer lending, servicing, collections, or capital markets.
  • Strong proficiency in SQL and Python; experience with Tableau or similar BI tools preferred.
  • Expert-level Microsoft Excel skills (advanced formulas, modeling, automation) and PowerPoint.
  • Experience working with large datasets in cloud or distributed environments (e.g., Databricks, Snowflake).
  • Deep understanding of servicing and collections performance metrics, delinquency behavior, and loan lifecycle analytics.
  • Strong familiarity with investor reporting, structured finance concepts, and portfolio-level performance analysis.
  • Exceptional ability to communicate complex analytical concepts clearly and confidently to executives and investors.
  • Proven ability to work across multiple initiatives in a fast-paced, highly visible environment.
  • High intellectual curiosity, strong attention to detail, and a proactive, strategic mindset.

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