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Director of Partnership Success
Location
United States
Posted
117 days ago
Salary
$90K - $109K / year
Seniority
Lead
Job Description
Director of Partnership Success
Teachstone
• Drive partnership success outcomes across the existing accounts, including increased retention, engagement, satisfaction, and long-term value realization. • Lead the execution of partnership success strategies in alignment with Teachstone’s organizational goals, ensuring consistent, high-quality partner engagement and outcomes. • Work alongside Partnership Success leadership to define, track, and regularly report on partnership success metrics, including client health, contract utilization, engagement indicators, and individual and team performance. • Monitor partnership health trends, proactively identify risks and opportunities, and implement mitigation strategies to support long-term partner success. • Support, coach, and develop Partnership Success Managers to strengthen consultative skills, strategic thinking, product knowledge, and data-informed decision making. • Engage directly with strategic partners and escalated or complex accounts as needed, coordinating cross-functional resources to ensure timely resolution and positive outcomes. • Oversee Partnership Success involvement in onboarding, implementation, and lifecycle processes to ensure a seamless and consistent partner experience. • Partner closely with Sales and cross-functional leaders (including Client Strategy, Policy, R&E, Marketing, Product, Services, Finance, etc.) to align on partner needs, share feedback, and coordinate solutions. • Serve as a senior internal advocate for partners by synthesizing partner insights to inform improvements to Teachstone’s offerings, processes, and engagement models. • Contribute to building and sustaining a high-performing Partnership Success team and a culture of collaboration, accountability, and continuous improvement. • Support process improvement, systems implementation, and other initiatives as Teachstone continues to grow and mature.
Job Requirements
- Bachelor’s degree in education or a related field, or equivalent experience.
- 7+ years of Progressive experience in client success, account management, service delivery/implementation, or related roles, including experience leading, mentoring, or managing teams.
- Proven ability to manage complex client relationships, build trust, and drive meaningful client outcomes.
- Demonstrated success leading, coaching, and supporting high-performing teams to deliver consistent, high-quality results.
- Strong operational and analytical skills, including process improvement, problem solving, planning, prioritization, and execution.
- Ability to build and maintain effective, collaborative relationships with a diverse set of internal and external stakeholders across functions.
- Ability to navigate ambiguity and adapt effectively to evolving business priorities.
- Understanding of educational systems and best practices in child and teacher development, with the ability to apply this knowledge in partner-facing work.
- Excellent written, verbal, and presentation skills, with the ability to communicate clearly and effectively across roles and levels.
- Willingness to travel as needed, up to 25%.
- Proficiency with Salesforce, Google Workspace, and related productivity tools.
Benefits
- Medical/dental
- 401(k)
- PTO
- Insurance
- Development opportunities
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