• Strategic leadership & governance: Lead and develop a global, cross-functional organization. • QMS design & process development: Responsible for the design, implementation and optimization of a quality management system. • Digital transformation & system architecture: Ensure a future-proof system architecture and the selection of state-of-the-art eQMS solutions. • Data integrity & compliance: Responsible for data integrity governance and CSV strategy. • Stakeholder management & company culture: Promote cross-departmental collaboration and a quality-driven culture through training programs.

• Design and/or enhance corrective action process • Assess and prioritize corrective action referrals • Initiate corrective actions (e.g., corrective action plans, warning letters) • Collaborate with business stakeholders to perform root cause analysis • Collaborate with business stakeholders to identify prevention, detection, and correction opportunities • Ensure business partners complete corrective actions in a timely and effective manner • Identify ways to mitigate risks to our organization • Develop job aids, playbook, and other program documentation • Build and maintain positive and strategic relationships with internal and external stakeholders • Support our compliant and ethical culture • Assist in developing or updating oversight materials and reporting metrics • Create and distribute written compliance standards where applicable • Abide by organization retention standards and version controls • Collaborate in Compliance training and education needs • Investigate potential or reported issues of non-compliance • Monitor organizational disciplinary actions and incentives for consistency, accuracy, and timeliness • Collaborate with Legal and other stakeholders to interpret regulations • Other responsibilities as assigned

• Serve as the designated Oficial de Cumplimiento before the UAF, acting as the primary point of contact for regulatory engagement, inspections, and reporting. • Build out and continuously strengthen local compliance operations, establishing an effective compliance framework aligned with Taptap Send Group’s standards. • Ensure compliance with all applicable Chilean laws and regulations, including Ley N° 19.913 (as amended by Ley N° 20.818), UAF Circular N° 62 (Instrucciones de Carácter General for sujetos obligados), Banco Central de Chile’s Compendio de Normas de Cambios Internacionales, and Ley N° 21.234 (Ley de Fraudes). • Manage and coordinate regulatory reporting to the UAF, including Reportes de Operaciones Sospechosas (ROS) and Reportes de Operaciones en Efectivo (ROE), ensuring timely and accurate submissions and proactive communication of material changes. • Develop, maintain, and update policies and procedures — including the Manual de Prevención de Lavado de Activos y Financiamiento del Terrorismo (LA/FT) — tailored to Chilean operations. • Conduct compliance testing and monitoring, ensuring prompt remediation of identified issues. • Prepare internal compliance reports for management and the board. • Report suspicious transactions to the Unidad de Análisis Financiero (UAF), in accordance with legal requirements. • Oversee CDD/KYC/EDD on new customers, partners, and products, including PEP screening per UAF Circular N° 62. • Collaborate with Group Compliance and internal audit teams to strengthen controls and ensure consistency with global standards.

• Develop, review and embed policies; • Monitor adherence through audits and training; • Provide expert guidance on regulatory requirements; • Promote a strong culture of compliance across Smartest Energy UK; • Collaborate with teams across the business and external stakeholders; • Oversee mandatory compliance training; • Support fraud management and investigations; • Contribute to regulatory reporting and audits.