• Exercises independent discretion or judgment in handling property claims within designated level of authority. • Responsible for servicing assigned territory and may handle litigated claims. • Contacts Policyholders regarding property claims within level of authority. • Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. • Evaluates and makes recommendations regarding coverage of claims. • Handles property claims within designated authority. • Sets and maintains adequate reserves. • Obtains and reviews reports, statements, records and related materials as required. • Evaluates information to determine coverage and total value of claim. • Determines payments and issues checks or declines payment as required. • Documents claim files and submits final report to file for closure. • Identifies subrogation situations and initiates appropriate action. • Services assigned territory and brings assigned claims to conclusion. • Interacts with Agents and district sales managers on matters of mutual concern. • Handles property claims involving damages or coverage. • May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required. • Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims. • Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation. • Successfully completes Technical Learning Center Training within one year of hire date. • Participates on Catastrophe Team when required.

• Inspect properties damaged by various perils • Travel up to 90% of the time for inspections • Conduct inspections and evaluate policies • Prepare estimates in the Xactimate program • Settle claims on site with customers • Handle claims remotely when travel isn't possible • Follow a 10-day on and 4-day off schedule

• Review and comply with all individual State requirements • Travel to loss sites and conduct thorough inspections of properties • Write accurate estimates utilizing Xactimate • Adjust reserves throughout the claim handling process • Settle claims promptly and fairly • Utilize advanced video technology for remote collaboration • Communicate empathetically with customers • Negotiate claim settlements with established methodologies • Handle claims in various environments, including virtual platforms

• Manage a portfolio of domestic and commercial property claims of varying complexity and value. • Interpret and apply policy cover, terms and conditions to determine liability and settlement. • Investigate property damage, identifying root causes and appropriate remedial actions. • Assess claims involving fire, flood, subsidence, heave, landslip and other insured perils. • Review contractors' estimates, repair scopes and technical reports. • Negotiate fair and cost-effective settlements with all parties involved. • Identify opportunities for recovery and pursue subrogation where appropriate. • Conduct investigative interviews and gather supporting evidence to establish claim validity. • Provide expert advice and support to customers, clients and colleagues. • Ensure all claim files are accurately maintained and managed in line with service standards and regulatory requirements. • Continuously seek innovative solutions that deliver the best outcome for both customers and clients.