• Manage a portfolio of domestic and commercial property claims of varying complexity and value. • Interpret and apply policy cover, terms and conditions to determine liability and settlement. • Investigate property damage, identifying root causes and appropriate remedial actions. • Assess claims involving fire, flood, subsidence, heave, landslip and other insured perils. • Review contractors' estimates, repair scopes and technical reports. • Negotiate fair and cost-effective settlements with all parties involved. • Identify opportunities for recovery and pursue subrogation where appropriate. • Conduct investigative interviews and gather supporting evidence to establish claim validity. • Provide expert advice and support to customers, clients and colleagues. • Ensure all claim files are accurately maintained and managed in line with service standards and regulatory requirements. • Continuously seek innovative solutions that deliver the best outcome for both customers and clients.

• Provide exceptional service to policyholders by conducting on-site inspections and investigating coverage. • Prepare estimates and settle claims promptly and efficiently. • Handle virtual claims leveraging platforms like Xactimate and ClaimsX Video Collaboration. • Lead with empathy and investigate claims independently. • Communicate effectively with customers via various channels to offer support during the claims process. • Negotiate claims settlements using legal and business standard methodologies. • Document all work clearly in a claims system and execute policies along policy agreements.

• Handle personal line and commercial property losses for Insurers and National Corporate clients. • Examine insurance policies to determine coverage and investigate claims. • Interview claimants and witnesses regarding claims. • Prepare reports of findings and negotiate settlements with claimants. • Manage billing for assigned files and maintain accurate records.

• Provide exceptional service to policyholders. • Virtually inspect damages, investigate coverage, prepare estimates, and settle claims. • Interact with customers, contractors, and vendors through various software platforms. • Focus on water losses and ensure high-level support for specific claims. • Accomplish tasks by leading with empathy and conducting thorough investigations. • Communicate efficiently using various channels including phone, email, and text messages. • Evaluate and negotiate claims settlements with diverse stakeholders.