• Review and comply with all individual State requirements • Travel to loss sites and conduct thorough inspections of properties • Write accurate estimates utilizing Xactimate • Adjust reserves throughout the claim handling process • Settle claims promptly and fairly • Utilize advanced video technology for remote collaboration • Communicate empathetically with customers • Negotiate claim settlements with established methodologies • Handle claims in various environments, including virtual platforms

• Manage a portfolio of domestic and commercial property claims of varying complexity and value. • Interpret and apply policy cover, terms and conditions to determine liability and settlement. • Investigate property damage, identifying root causes and appropriate remedial actions. • Assess claims involving fire, flood, subsidence, heave, landslip and other insured perils. • Review contractors' estimates, repair scopes and technical reports. • Negotiate fair and cost-effective settlements with all parties involved. • Identify opportunities for recovery and pursue subrogation where appropriate. • Conduct investigative interviews and gather supporting evidence to establish claim validity. • Provide expert advice and support to customers, clients and colleagues. • Ensure all claim files are accurately maintained and managed in line with service standards and regulatory requirements. • Continuously seek innovative solutions that deliver the best outcome for both customers and clients.

• Provide exceptional service to policyholders by conducting on-site inspections and investigating coverage. • Prepare estimates and settle claims promptly and efficiently. • Handle virtual claims leveraging platforms like Xactimate and ClaimsX Video Collaboration. • Lead with empathy and investigate claims independently. • Communicate effectively with customers via various channels to offer support during the claims process. • Negotiate claims settlements using legal and business standard methodologies. • Document all work clearly in a claims system and execute policies along policy agreements.

• Handle personal line and commercial property losses for Insurers and National Corporate clients. • Examine insurance policies to determine coverage and investigate claims. • Interview claimants and witnesses regarding claims. • Prepare reports of findings and negotiate settlements with claimants. • Manage billing for assigned files and maintain accurate records.