Qovery

• Own your book of business • Manage and grow ~70 SMB accounts ($5k–$15k ARR): ensure smooth onboarding, drive strong adoption, and identify upsell opportunities early • Act as the primary customer advocate within Qovery • Maintain a healthy portfolio • Accelerate onboarding and time-to-value • Identify upsell opportunities and feed the expansion pipeline • Liaise between customers and Product, Engineering, and Sales teams • Handle administrative responsibilities

• Partner with customers • Guide prospects and customers through architecture discussions, onboarding, migrations, and production adoption • Own technical conversations • Help customers design scalable cloud and Kubernetes setups, troubleshoot issues, and implement best practices around CI/CD, infrastructure automation, and deployments • Become a trusted advisor • Work closely with Account Executives, Customer Success, Product, and Engineering to unblock customers and improve their overall experience • Turn recurring customer questions into better documentation, tooling, processes, and product feedback • Contribute technically to Qovery’s open-source ecosystem (CLI, Terraform Provider, tooling)

• Partner with customers • Guide prospects and customers through architecture discussions, onboarding, migrations, and production adoption • Own technical conversations • Help customers design scalable cloud and Kubernetes setups, troubleshoot issues, and implement best practices around CI/CD, infrastructure automation, and deployments • Become a trusted advisor • Work closely with Account Executives, Customer Success, Product, and Engineering to unblock customers and improve their overall experience • Improve how we scale • Turn recurring customer questions into better documentation, tooling, processes, and product feedback • Contribute technically • Contribute when useful to Qovery’s open-source ecosystem (CLI, Terraform Provider, tooling)

• Own a portfolio of ~70 SMB accounts ($5k–$15k ARR) • Drive account health, retention, and expansion opportunities • Identify upsell signals and contribute to revenue growth • Act as the main advocate for your customers internally • Ensure consistent engagement across your portfolio (no inactive accounts >60 days) • Maintain churn rate below 3% • Track and maintain CRM hygiene (health scores, notes, next steps, risks) • Proactively identify at-risk accounts and execute mitigation plans • Ensure high CSAT / NPS through consistent value delivery and communication • Lead onboarding and activation for new customers • Partner with AEs and Solution Engineers for complex implementations • Drive time-to-value under 14 days whenever possible • Ensure smooth adoption through structured onboarding plans • Identify expansion opportunities across your portfolio • Collaborate with Product and Sales on feature-driven upsell motions • Improve resolution times through structured follow-up and prioritization • Monitor billing, renewals, and payment status • Ensure accuracy of customer data and contract information.

• Drive New Business: Own the full sales cycle, from inbound qualification to close, focusing on startups, SMBS, and mid-market accounts. • Build and Strengthen Pipeline: Leverage inbound demand generation, while building the remaining pipeline through outbound efforts and select channel partnerships. • Refine the Sales Playbook: As the first Account Executive, contribute to building and refining a scalable sales process by sharing insights from the field and iterating on what works. • Expand into Enterprise: Start with SMB/mid-market deals and gradually engage with larger enterprise opportunities by leading deeper technical discovery and multi-stakeholder sales cycles. • Collaborate Cross-Functionally: Partner with Solution Engineers for technical validation, Customer Success Managers for onboarding success, and marketing to provide feedback on lead quality and improve conversion at every funnel stage. • Operate with Ownership: Manage your own pipeline, prioritise smartly, and drive deals to close with autonomy. Act as a trusted advisor to prospects, not just a rep, but a partner. • Work Remotely, Sell Globally: Thrive in a remote-first culture and take ownership of the sales function while being supported by a high-performing global team.

• Financial Closing & Reconciliation: You make sure the numbers are right -every month-, without fail. • Investor Operations: You ensure we are always ready to engage with investors, without scrambling. • Expense & Billing Hygiene: You bring discipline to how we spend and how we bill.

• Generate revenue: we care about revenue, not activity • Create partner-sourced ARR • Influence pipeline through co-sell motions • Increase deal size via ecosystem leverage • Own attribution and measurable impact • Build a focused ecosystem: depth over breadth • Prioritize a small number of high-leverage partners • Structure referral and co-sell models • Secure executive alignment • Design partner tiering • Activate GTM: a partnership without a pipeline is just a slide • Enable Sales with sharp positioning and battlecards • Drive joint opportunities • Launch focused co-marketing initiatives • Activate marketplace motions • Define partner attribution • Implement CRM tracking • Run QBRs • Measure ROI

• Partner with Product and Engineering to translate complex technology into simple, compelling narratives developers trust. • Contribute to positioning and messaging that speaks to developers, platform teams, and business stakeholders, with mentorship from Marketing. • Support go-to-market for new features and launches, own the technical understanding, co-own the launch plan, and iterate on what resonates. • Build sales enablement assets with guidance: crisp one-pagers, battlecards, pitch decks, demo flows that highlight value. • Run light market and competitive research, distill insights, and help sharpen our differentiation. • Collaborate on demand-generation content that educates practitioners: explainers, feature deep dives, comparison pages, and launch notes. • Embody our culture of ownership and transparency, share learnings quickly, improve the playbook, and help us raise the bar together.

• Own the full sales cycle, from inbound qualification to close, focusing on startups, SMBS, and mid-market accounts. • Land new logos and contribute meaningfully to our ARR growth in the US. • Leverage inbound demand generation, while building the remaining pipeline through outbound efforts and select channel partnerships. • Help define repeatable outreach motions and co-create a scalable pipeline-generation playbook. • Contribute to building and refining a scalable sales process by sharing insights from the field and iterating on what works. • Start with SMB/mid-market deals and gradually engage with larger enterprise opportunities by leading deeper technical discovery and multi-stakeholder sales cycles. • Partner with Solution Engineers for technical validation, Customer Success Managers for onboarding success, and Marketing to provide feedback on lead quality and improve conversion at every funnel stage. • Manage your own pipeline, prioritise smartly, and drive deals to close with autonomy. • Act as a trusted advisor to prospects, not just a rep, but a partner. • Thrive in a remote-first culture and take ownership of the sales function while being supported by a high-performing global team.