• Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team • Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching, scheduling and completing first visits with our clinical team and family members • Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider • Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms • Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach • May work flexible or extended hours to accomplish business goals

• Resolve second-level escalations beyond first-line CSR capability across claims, eligibility, benefits, and billing inquiries • Investigate issues thoroughly, document findings, and record all activity in the centralized escalation tracker • Determine root cause where possible; when the issue is an education matter, work directly with the member to provide education • Assist in escalated call audits and tracking currently being done by the Customer Service Director • Escalate to an ESR when an issue is technically complex or requires deeper expertise, providing a clear and documented handoff • Take approved immediate actions within authority and route “send-on” items to the appropriate team • Meet acknowledgment, response, and resolution SLAs based on issue severity • Coordinate all client-facing responses through Account Management and the RRT; avoid conflicting or untracked communication • Flag recurring issues and emerging patterns to the RRT to support trend identification and root cause analysis

Role Description Join Belle, a fast-growing healthcare provider bringing innovative in-home and virtual care to seniors. Our mission is simple: improve health outcomes while making care more accessible and joyful. In this role, you’ll deliver high-quality, preventive-focused care through telehealth. - Provide routine telehealth visits with Medicare patients (E/M and Chronic Care Management) - Create and manage personalized care plans for ongoing conditions - Collaborate with our integrated care team (nurse case managers, NPs, CHWs) - Ensure thorough documentation in our EHR and compliance with quality measures - Engage patients in preventive care to reduce avoidable complications Qualifications - MD or DO, Board Certified/Eligible in Family Medicine, Internal Medicine, or Geriatrics - Missouri License - residence not required - 1+ year of physician experience in family medicine or internal medicine - Active medical license — multi-state licensure a plus - Experience in preventive care, senior health, or chronic condition management is a plus - Comfortable practicing via telehealth and using EHR systems is a plus - Experience providing preventive virtual care is a plus Benefits - Health, Dental, and Vision Insurance Benefits - 401k - PTO, Sick, Wellness leave, and Paid Holidays - Opportunity for significant career growth and expansion of responsibilities - Ability to reshape an industry and protect lives

• Own delivery of the region’s commercial plan to deliver against all agreed commercial targets. • Prepare and present clear performance updates, regional plans and recommendations to the Head of Relationship Management and other senior stakeholders, demonstrating strong judgement, data-led decision making and ownership of outcomes. • Use regional performance data, pipeline insight, CRM activity and local market knowledge to drive timely actions to maximise regional performance. • Provide hands-on leadership, coaching and support to colleagues across the region, including regular one-to-ones, pipeline reviews, performance interventions, development planning and sharing of best practice. • Lead the development and execution of the region’s local business development strategy, ensuring Relationship Managers and Hunters build strong local networks with established SMEs, accountants, solicitors, business groups and other trusted professional advisers in the non-paid channel. • Drive Allica’s ambition to be Most Recommended Bank for ESMEs’s in the region, supporting customer, prospect and adviser relationships where appropriate and ensuring the Bank is known locally for speed, expertise, professionalism and outstanding service. • Be accountable for risk performance within the region, ensuring all required risk and control activities are completed to the required standard and in line with Allica’s risk appetite and policies. • Support the continued development of the D2C operating model, actively seeking opportunities to grow and recommend scalable ways of working as the channel grows. • It is expected that you will lead, nurture and coach your team, role modelling Allica’s culture and values at all times, and ensuring these are consistently reflected in the way your team operates. • Work closely with internal teams and stakeholders to ensure a seamless customer and colleague experience and to maximise opportunities across the Bank.