Role Description Mercier Consultancy Group is thrilled to present an outstanding opportunity for a German-speaking professional to join a leading automotive customer support operation in a fully remote capacity based within Greece. This position is perfectly suited to individuals who are passionate about delivering first-class service within the dynamic and fast-paced automotive sector. - Serve as the primary point of contact for German-speaking customers, delivering professional and empathetic support across all communication channels including phone, email, and live chat within an automotive industry context. - Provide accurate, detailed information regarding automotive products, vehicle specifications, warranties, service schedules, and dealership queries to customers across German-speaking markets. - Assist customers with vehicle-related inquiries, including roadside assistance coordination, recall notifications, and after-sales support, ensuring a seamless and satisfying customer journey. - Log and manage customer interactions with precision using CRM systems, maintaining up-to-date and accurate records of all case developments within the automotive customer service platform. - Liaise effectively with internal automotive industry teams, escalating complex technical or commercial issues to the appropriate departments to ensure swift and satisfactory resolution. - Uphold and promote brand values and customer care standards specific to the automotive client, consistently representing the organisation in a professional and knowledgeable manner. - Monitor and follow up on open customer cases, proactively communicating updates to ensure transparency and build long-term customer trust and loyalty. - Contribute to continuous improvement initiatives by sharing customer feedback and insights with team leads and quality assurance teams to enhance the overall automotive customer experience. Qualifications - Native or fluent German language skills (spoken and written) are essential for this role — a high level of German proficiency is mandatory. - Valid EU passport or European Economic Area (EEA) travel document (mandatory requirement). - Previous experience in customer service, customer support, or a client-facing role is highly advantageous; experience within the automotive industry or a related sector is a distinct asset. - Strong communication and interpersonal skills with a genuine customer-first mindset and the ability to handle sensitive or complex automotive queries with professionalism and care. - Comfortable working in a remote environment with the self-discipline, focus, and technical setup required to perform effectively from home within Greece. - Proficiency in English at a working level is beneficial for internal communications and training purposes. - Familiarity with CRM tools, ticketing systems, or customer support software is a plus; full training will be provided. Benefits - Competitive Monthly Salary reflective of your language skills and professional experience in the automotive customer service field. - Fully Paid Training programme to ensure you are fully equipped with the automotive product knowledge and tools needed to excel in this role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth transition to Greece. - Monthly Performance Bonus rewarding your dedication and outstanding results in the automotive customer consultant role. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing significant additional financial reward throughout the year. - Remote working arrangement based within Greece, offering flexibility and an enviable work-life balance. - A supportive, multicultural, and professional team environment with genuine opportunities for career progression within Mercier Consultancy Group. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a strong track record of placing multilingual professionals in rewarding roles throughout Europe, we are renowned for our personalised approach, industry expertise, and unwavering commitment to candidate success.

• The Clinical Care Consultant - USPS will be responsible for handling telephone contacts that require a counselor at the time of the call and follow-up with sensitive cases. • Provides telephonic consultation, risk assessment, crisis intervention, and referrals for high-risk individuals, including urgent and emergent cases involving risk of harm, abuse, duty to warn, and substance use concerns. • Conducts clinical reviews, case management follow-up, brief interventions, and coordinates care and referrals to appropriate mental health, community, and treatment resources beyond EAP services when needed. • Serves as a clinical subject matter expert by providing real-time consultation, collaboration, and emergency care coordination for Intake Clinicians, leadership, HR, and management on complex workplace and critical incident cases. • Supports service center operations through issue triage, workflow assistance, new hire training, crisis management education, and expertise related to USPS programs and day-to-day clinical processes. • Demonstrates advanced knowledge of mental health diagnoses, treatment modalities, EAP benefits, crisis response, and professional client interactions while effectively managing multiple systems and priorities in a fast-paced environment. • Maintains compliance with organizational policies, regulatory standards, documentation requirements, screening and referral protocols, and actively collaborates with multidisciplinary teams through case presentations and staff participation.

• Work remotely or staff at outpatient imaging sites across the Dallas/Ft. Worth area • Provide daytime weekday coverage for musculoskeletal imaging • Flexible schedules: Full-time or Part Time Available • Reading outpatient studies and utilizing advanced AI-enabled imaging platforms

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleAre you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for driven, self-motivated Lead Consultants with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transforms business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance. Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers. This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, role with occasional travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position. What You'll Do - Lead IT Operations at our customers for Veeva’s R&D SaaS solutions - Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties - Oversee customer release management programs including resource planning, release tracking, and forecasting - Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps - Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer Requirements - 5+ years of experience in IT Project Management, Support, Consulting, or Product Management - Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor - Proven ability to work both independently and in teams in a dynamic, fast-moving environment - Good understanding of SaaS and GxP principles - Ability to quickly understand business requirements and design creative solutions - Excellent verbal and written communication skills - Bachelor’s degree or equivalent relevant experience Nice to Have - Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces - Experience with Data or Content Management applications - Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto - PMP certification Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: - A conversation with the hiring manager - A practical case exercise - A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $80,000 - $200,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-RemoteUS#LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.