Role Description Renewals & Retention: - Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. - Work closely with account teams to identify upsell and cross-sell opportunities. - Collaborate with the Marketing team to identify effective messaging for smaller accounts with an eye on growing them. - Lead efforts in contract renewals and negotiations. Account Management: - Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. - Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact. Key Account Business Reviews: - Conduct regular business reviews with Key Accounts to demonstrate how Semrush tools are delivering ROI. - Offer customized strategies and insights to help customers meet their specific business goals. - Discuss new, relevant products and solutions. Drive Customer Value: - Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. - Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance. Customer Advocacy: - Act as the voice of the customer within Semrush, advocating for improvements based on customer needs and feedback. - Stay informed about customer strategic objectives, relevant market conditions, and competitive intelligence. Create & Execute Success Plans: - Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives. - Ensure timely and efficient execution of these plans by coordinating with cross-functional teams. - Manage resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact. Identify Growth Opportunities: - Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. - Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades. Qualifications - 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. - Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule. - Proven track record of building strong relationships with different levels of seniority. - Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers. - Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs. - Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences. - General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation. - Experience with upselling customers and generating qualified leads. Requirements - Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment. - Experience with international companies is a plus. - Share common values: Trust, Sense of Ownership, and enthusiasm for Constant Changes. Benefits - Unlimited PTO. - Hobby & team building budget allowance. - Employee Support Program. - Loss of family member financial aid. - Employee Resource Groups.

Role Description The job profile for this position is Business Analytics Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. At Cigna and Evernorth, you will be part of a team transforming healthcare through data, analytics, and digital innovation. This role offers the opportunity to build and operationalize the analytical foundation that connects the enterprise digital and customer experience agenda to financial and strategic outcomes. The Senior Advisor, Business Analytics – Customer Engagement is responsible for advancing the data and analytics suite that powers an outcomes-oriented Customer Engagement function. This role plays a critical part in translating complex digital strategies into measurable outcomes that drive market leadership, shaping how analytics informs experience innovation, customer engagement, and enterprise decision-making. Qualifications - Strong experience in business analytics and/or customer experience analytics - Strong business acumen with the ability to connect analytics to financial and strategic outcomes - Demonstrated ability to create and operationalize analytical frameworks to support outcome-oriented decision-making - Experience working in complex, evolving data environments - Excellent communication skills with the ability to translate complex analytics into business and customer implications - Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks) Requirements - Enable Outcomes-Oriented Customer Engagement Function - Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise - Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation - Proactively identify opportunities to improve data-driven feedback loop for customer engagement function - Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact - Evaluate and Optimize Customer Engagement Strategy Performance - Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives - Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys - Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes - Lead Segmentation, Behavioral, and Journey Analytics - Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise - Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products - Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences - Influence Decision-Making Through Insight and Storytelling - Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise - Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs - Anticipate business questions and proactively develop insights to inform decision-making - Enterprise Collaboration - Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans - Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted - Support a coordinated approach to analytics across fragmented teams and capabilities Benefits - Comprehensive range of benefits focusing on whole health - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs - 401(k) plan - Company paid life insurance - Tuition reimbursement - Minimum of 18 days of paid time off per year - Paid holidays and leaves of absence

Role Description In this role, you are responsible for delivering exceptional grid and driver value through utility EV managed charging and virtual power plant (VPP) programs. You will own multiple large deployments, with a high degree of autonomy and accountability across critical accounts. This is a highly visible, client-facing role at the intersection of clean energy technology and enterprise program delivery. You will serve as a trusted advisor to utility partners, helping them maximize the impact of their EV charging programs and achieve meaningful outcomes for both the grid and end users. Responsibilities - Client Growth - Serve as the primary point of contact for contracted and ongoing client programs, centered on the WeaveGrid SaaS platform. - Lead internal and client team coordination to launch newly contracted programs. - Execute driver enrollment growth activities, aligning client-, partner-, and WeaveGrid-led efforts. - Client Program Delivery and Engagement - Lead ongoing meetings and on-site workshops with the client. - Maintain account delivery plan and execute against the plan. - Proactively share data-driven insights with clients. - Interface with program evaluation and reporting efforts, including with 3rd party evaluation partners and/or regulators as needed. - Own client issue resolution from triage through closure; manage incident communications to all relevant stakeholders. - Cross-functional Collaboration & Internal Alignment - Serve as the single-threaded internal owner of account success. - Balance internal and external priorities, keeping all key stakeholders aligned on achieving shared goals; manage client expectations concerning products and services. - Coordinate with WeaveGrid’s Solution Design and Integrations team on non-standard projects (e.g., SSO integration), and other IT implementations that support the objectives of the program. - Work with Product to identify and roll out opportunities to increase conversion and retention for your programs. - Secondary tasks and other duties include: - Support account extension and expansion work in coordination with other WeaveGrid team members for your assigned enterprise clients. - Partner with internal regulatory teams to support utility program approvals through applicable regulatory processes. - Coordinate with internal regulatory teams to support utility program approvals via the regulatory process. - Work with the Market Development team to develop case studies, award applications, and conference presentations. - Coordinate with WeaveGrid’s Business Development team, contributing to RFX proposals, bid defenses, and SOWs for existing clients. - Be a team player in a fast-moving company. - Tasks may include internal process creation, sales support for prospective clients, or other opportunities to step up. Qualifications - 5+ years of full-time experience working in some combination of enterprise client success, program implementation, management consulting, energy, utilities, or related areas. - Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally. - Demonstrated ability to manage multiple complex clients and projects simultaneously, while flexibly taking on a variety of tasks in response to immediate needs. - Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) and at least some exposure to program management tools like JIRA; content management systems (CMS) like Sanity; analytics/reporting tools like Mode Analytics or Tableau. - Based in the United States, willing to travel 1 to 2 weeks per month at times. Preferred Qualifications - Domain expertise in one or some of: electric mobility, electric utilities, enterprise software systems, SaaS delivery. - Experience working with utilities on customer-facing programs, especially in California or in similar regulatory environments. - Experience delivering both client and user success in B2B2C environments. - Experience in IT implementation. Benefits - The total compensation for this opportunity includes a base salary range of $108,000 - $155,000 plus equity (stock options) and benefits. - This is our target compensation range and is subject to multiple factors including role, level, experience, and location. - Please note that WeaveGrid may not necessarily hire individuals at or near the top of the base salary range. - As you go through our interview process, our recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an equity package to get you excited about your future at WeaveGrid. - East Coast (preferred) or remote.

• Drive customer adoption of Workiva solutions • Ensure continuous ROI to your customers • Consult on best practices, workflows, and management business reviews • Develop multi-purpose relationships throughout customer organizations • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution • Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams • Work with Sales to understand the details of upcoming renewals • Teach customers how to use the Workiva Platform • Use customer management tools to track customer communication, issues, and metrics