Role Description The Operations Technician (Network Operation Center Environment) will work in a challenging, hands-on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives. Main Responsibilities - Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks. - Hands-on technical support of routers, switches, servers, and firewalls in a Data Center and office environment. - Network troubleshooting and fault analysis; hardware troubleshooting and repair. - Develop and follow a MOP and anticipate problems, and proactively take corrective action. - Trouble ticket generation and response; customer interface and escalations. - Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls. - Respond to customer inquiries in a timely and professional manner. Qualifications - Ability to effectively communicate with peers and customers. - Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation. - Must be familiar with the following: Juniper (JunOS), Netscreen Firewalls, SolarWinds, Cisco Networking Hardware. - Must have experience with application-level firewalls (proxies). - Clearance: Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI). Preferred Qualifications - Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields. - Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP). - Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration. - Familiar with Network Monitoring tools. - Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer-focused behavior. - Proven ability to work in a dynamic team environment with changing requirements and competing priorities. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $58,038 - $77,520 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $61,047 - $81,396 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $63,954 - $85,272 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. What to Expect Next Requisition #: 342802 Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

• Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines (e.g., new MSP client implementations, new and existing client implementations, etc.) • Continuously review internal and external operational and technical processes (e.g., SOPs, workflows, audits, etc.) and ensure necessary improvements are successfully implemented • Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members • Lead change management efforts and assess/manage the impact of technology changes to current workflows and processes across SimpliFi Clients and internal workflows • Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas • Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements • Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained • Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends

• Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines • Continuously review internal and external operational and technical processes and ensure necessary improvements are successfully implemented • Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members • Lead change management efforts and assess/manage the impact of technology changes to current workflows and processes across SimpliFi Clients and internal workflows • Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas • Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements • Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained • Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends

Role Description Working within a small, collaborative operations team, the Operations Support Coordinator plays an important role in supporting the day-to-day administration of the business. The position is responsible for: - Maintaining accurate operational data - Processing purchase orders and invoices - Managing product and customer information within Zoho - Coordinating the flow of information between internal teams and the warehouse This is a highly administrative position where success is driven by exceptional attention to detail, accuracy, initiative, and the ability to identify discrepancies before they become issues. While the role provides occasional backup support to the Customer Service team, there is minimal direct customer interaction and works primarily with internal stakeholders. - Process purchase orders and invoices accurately and in a timely manner. - Maintain product master data, SKU information, and pricing within Zoho, ensuring records remain accurate and up to date. - Create and maintain customer accounts in Zoho following internal approval processes. - Prepare and distribute packing slips and operational documentation to the warehouse to support daily dispatch activities. - Liaise with warehouse staff and internal departments to obtain information required for daily operations. - Update and maintain daily operational reports, ensuring information is complete and accurate. - Monitor operational data and identify discrepancies or issues requiring investigation. - Assist in maintaining data integrity across business systems and contribute to ongoing process improvements. - Provide administrative support across the operations function as required. - Provide backup support to the Customer Service team during periods of leave or increased workload. - Perform other duties consistent with the position as required. Qualifications - Previous experience in an operations administration, inventory administration, purchasing or similar administrative support role. - Experience using Zoho or comparable ERP/CRM systems would be highly regarded. - High level of accuracy with exceptional attention to detail. - Strong organisational and time management skills with the ability to manage multiple priorities. - Demonstrated critical thinking and problem-solving abilities. - Ability to work independently while collaborating effectively within a small team. - Strong written and verbal communication skills for internal stakeholder coordination. - Experience working within distribution, wholesale, logistics or inventory-based environments would be advantageous. Benefits - Permanent work from home - Monday–Friday: 5:00 AM – 2:00 PM PHT (adjustments will be made for daylight saving time) - HMO with 2 free dependents and medical reimbursements - Government-mandated benefits - Opportunities to work with leading companies in Australia and beyond - Training programmes for career development - Engaging company outings, team activities and wellness sessions - Supportive, inclusive culture - Dedicated managers focused on your growth and success Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.