• Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is received. • Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies. • Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers. • Adhere to Accounts Receivable strategies and complete tasks such as on-account cash, escalations, credit review, and related work within expected SLAs. • Drive and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors. • Perform root cause analysis on customer issues and identify potential opportunities for process improvement. • Negotiate significantly past-due balances through payment plan or settlement processes when appropriate. • Summarize and present findings from account reconciliations to customers and internal Staples teams, including Sales, Customer Setup, and Contract Gateway teams. • Provide internal and external customers with ad hoc reporting, statements, and account information as needed. • Escalate problems or concerns to the Team Lead when additional support or resolution is needed.

• Responsible for tracking and resolving outstanding payment issues and reporting on monthly collections in a timely manner. • Providing customer service regarding collection issues, processing customer refunds, review and process account adjustments, resolve client discrepancies and short payments. • Responsible for monitoring and maintaining accounts - Customer calls, account adjustments, small balance write off, customer deductions, customer reconciliations and processing credit memos. • Interact with Cash Application team, Sales Tax Dept, Customer Service and other internals departments as necessary to effectively reconcile accounts as required. • Enlist the efforts of sales and senior management when necessary to accelerate the collection process. • Maintain open communication & follow up effectively with sales department regarding customer accounts on a timely basis. • Manage customers in the credit hold queue. • Maintain customer credit files. • Respond to requests for credit references. • Recommend changes in the credit policy to senior management. • Monitor the credit worthiness of accounts and review w/ management as required. • Perform other assigned tasks and ad hoc duties necessary to support the Accounts Receivable Department. • Engage in daily huddles, as well as weekly and monthly meetings to discuss & resolve A/R related issues. • Participate in AR related Projects i.e Avalara & Bill Trust. • Meet defined department goals and activity metrics. • Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete. • Approve employee timecards at the end of each period, prior to supervisor deadline. • Work with employees to resolve errors (missing punches, adjustments, etc.). • Review and approve PTO requests.

Role Description Reporting to the AP/AR Manager, the Accounts Receivable Team Lead is responsible for producing, maintaining, and analyzing all reports related to accounts receivables activities. This role supports month-end processes, customer creation, KPI tracking, Passthrough and milestone invoicing knowledge, deposits and collections. The Team Lead will also be responsible for conducting follow-ups with customers, requiring strong written and verbal communication skills. In addition, this position oversees the documentation and continuous updates of AR processes to ensure accuracy, compliance, and operational efficiency. - Prepare and maintain KPIs for various internal and external stakeholders; - Create customer profiles, including taxation information (as per province and or country of origin); - Ensure alignment between contract terms, billing, and collections; - Assign and prioritize Accounts Receivable Team’s workload, ensuring deadlines are consistently met; - Review team output for accuracy, completeness, and adherence to processes; - Collaborate with project financial analyst on project invoicing reconciliation to ensure that all amounts are invoiced and paid; - Coordinate transaction adjustments between AP/AR; - Support the Accounts receivable team with replacements during vacations/workload peak; - Assist and support the AR team in responding to customers, internal and external stakeholders’ inquiries; - Manage the Accounts Receivable team, including setting annual goals, monitoring performance, supporting development, managing leave requests, and assuring appropriate workload planning and coverage; - Oversee AR aging and ensure appropriate follow-up actions are taken to resolve outstanding payments; - Participate and support deposit reconciliations to ensure timely identification and resolution of discrepancies; - Provide leadership in continuous improvement initiatives within Accounts receivable; - Increase department productivity and accuracy by developing automated tools, reporting solutions, and best practice documentation. Qualifications - Minimum education of a college degree in a relevant field; - Bachelor of Business Administration, Accounting (B.A.A) an asset; - Minimum of five (5) years of relevant experience in Accounts receivable; - Prior experience in a supervising or lead role; - Strong analytical and problem-solving capacities; - Excellent written and oral communication skills in English; - Proficiency in ERP systems; - Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook); - Advanced knowledge and strong proficiency in Excel; - Ability to prioritize and manage multiple tasks at the same time. Benefits - Flexible work schedule; - Home-based position; - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

• Phone insurance companies for status on outstanding claims • Process and follow up on appeals to insurance companies • Phone patients for payment or payment arrangements on outstanding balances • Print and re-file claims as needed • Work correspondence daily • Answer incoming patient, insurance company and physician office telephone calls • Research/audit patient accounts for further payment or adjustments • Work Analyzer reports as assigned • Maintain basic proficiency with using spreadsheets • Work outstanding Accounts Receivable from Collector Queue with proficiency within 30-60 days employment • Meet productivity standards as set by the department. • Maintain accuracy rating of 90% or greater on audited accounts.