• Provide technical support to customers via email and chat • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues • Follow standard procedures for escalating unresolved issues to the appropriate internal teams • Provide prompt, accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles • Participate in improving the product FAQ and knowledge base • Work closely with the engineering team on unresolved or recurring issues • Post to Reddit twice a week with content centered on SpinOne tips and tricks, backup strategy optimization, policy creation, admin workflows, and more • Manage comments daily: respond to questions, keep threads constructive, and enforce community guidelines. Invite struggling users to 1:1 calls to ensure they are heard and get the support they need. • Host recurring 2-hour AMAs (2-4x / month) on topics like SpinOne product functionality, SpinCRX browser security, and open Q&A - and follow up on unresolved threads afterward • Serve as the go-to resource for SpinOne users, building trust and rapport over time

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned

• Support HSN and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Calls may include confirming refunds, taking payments, placing orders, and analyzing account data • Report to an assigned Customer Service Supervisor • Opportunity for advancement and upward mobility across the entire QVC Group family of brands

• Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions and personalize the experience • Confirm refunds, take payments, and place orders • Analyze account data • Opportunity for advancement