• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned

• Support HSN and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Calls may include confirming refunds, taking payments, placing orders, and analyzing account data • Report to an assigned Customer Service Supervisor • Opportunity for advancement and upward mobility across the entire QVC Group family of brands

• Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions and personalize the experience • Confirm refunds, take payments, and place orders • Analyze account data • Opportunity for advancement

• assist customers with questions while personalizing the experience • handle a busy day with high volume of inbound inquiries • offer additional products on each customer interaction • confirm refunds, take payments, place orders, and analyze account data • report to an assigned Customer Service Supervisor • promote products and improve sales, maintaining a high-paced call volume