Customer Service Specialist – 2nd Shift
Location
Virginia
Posted
3 days ago
Salary
$15 / hour
Seniority
Junior
Job Description
Customer Service Specialist – 2nd Shift
Qurate Retail Group
• Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions and personalize the experience • Confirm refunds, take payments, and place orders • Analyze account data • Opportunity for advancement
Job Requirements
- 12 months or more of customer service experience
- Ability to provide a distraction free work from home environment
- Ability to learn and work in a virtual environment
- Communicate effectively with a variety of styles
- Navigate multiple systems and screens
- Follow HSN computer system requirements
- Troubleshoot own technical problems
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• assist customers with questions while personalizing the experience • handle a busy day with high volume of inbound inquiries • offer additional products on each customer interaction • confirm refunds, take payments, place orders, and analyze account data • report to an assigned Customer Service Supervisor • promote products and improve sales, maintaining a high-paced call volume
• Assist our Spanish and English speaking customers • Handle a high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor
• Answer inbound customer calls • Assist Spanish and English speaking customers • Handle a high volume of inbound customer inquiries • Offer additional products on each customer interaction • Personalize the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor
• Support HSN and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Confirming refunds, taking payments, placing orders, and analyzing account data • Report to an assigned Customer Service Supervisor
