Car accident and personal injury lawyers protecting the rights of victims.
Bilingual Client Support Representative – Plaintiff Personal Injury
Location
Mexico
Posted
5 days ago
Salary
$1K / month
Seniority
Senior
Job Description
Bilingual Client Support Representative – Plaintiff Personal Injury
The Ward Law Group, PL
• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned
Job Requirements
- Bilingual (English/Spanish)
- Experience in plaintiff personal injury law firms
- Experience in medical offices or healthcare scheduling
- Familiarity with legal intake or case support
- Experience in call centers with high-volume inbound calls
- Experience as a virtual assistant supporting U.S. businesses
- Proficiency in CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)
- Strong written and spoken English with professional Spanish fluency
Benefits
- Paid time off
- Healthcare benefits
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