Role Description Insight Enterprises is seeking a Senior Microsoft Cloud Architect with deep expertise in Microsoft 365, Azure, identity, messaging, and collaboration technologies. This is a hands-on technical leadership role responsible for designing, implementing, and supporting enterprise-scale cloud solutions while driving modernization, automation, governance, and operational excellence across customer environments. The ideal candidate will have extensive experience leading Microsoft cloud initiatives, serving as a technical escalation resource, engaging directly with customers, and mentoring engineering teams. This individual will play a critical role in solution architecture, technical strategy, cloud transformation projects, and ongoing operational support. Key Responsibilities - Architect, design, implement, and support enterprise Microsoft cloud solutions utilizing Azure, Microsoft 365, Teams, SharePoint Online, Exchange Online, OneDrive, Power Platform, and Entra ID. - Lead cloud migration, modernization, and digital transformation initiatives for enterprise customers. - Serve as the technical owner for collaboration, productivity, messaging, identity, and cloud infrastructure services. - Develop and maintain governance, security, compliance, and operational standards aligned with industry best practices. - Drive automation initiatives utilizing PowerShell, Infrastructure as Code (IaC), Azure Automation, Terraform, and DevOps methodologies. - Serve as the highest level of technical escalation for complex incidents, performance issues, and solution challenges. - Lead root cause analysis efforts and continuous improvement initiatives to improve service delivery and operational maturity. - Provide technical leadership, mentorship, and guidance to engineering teams. - Facilitate customer workshops, architecture reviews, technical design sessions, and executive-level discussions. - Support presales activities, solution development, project scoping, effort estimation, and technical proposal creation. - Evaluate emerging Microsoft technologies and develop strategic roadmaps that align with business and customer objectives. - Collaborate with cross-functional teams to ensure the successful design, deployment, and support of cloud solutions. Qualifications - 8+ years of experience designing, implementing, and supporting Microsoft cloud technologies within enterprise environments. - Advanced expertise with Microsoft Azure and Microsoft 365 technologies, including: - Exchange Online - Microsoft Teams - SharePoint Online - OneDrive for Business - Entra ID (Azure AD) - Power Platform - Strong experience with PowerShell scripting, automation, Infrastructure as Code (IaC), and cloud governance. - Experience leading enterprise cloud migration and modernization initiatives. - Strong understanding of Microsoft security, compliance, identity, and governance solutions. - Experience serving as a technical lead, architect, or senior escalation resource for complex cloud environments. - Strong customer-facing communication and presentation skills with the ability to engage technical and executive stakeholders. - Experience supporting and troubleshooting enterprise Microsoft 365 environments. Preferred Qualifications - Experience working within managed services, consulting, or professional services organizations. - Experience with Terraform, Azure DevOps, CI/CD pipelines, and cloud automation frameworks. - Experience supporting federal, government, healthcare, or other highly regulated environments. - Microsoft certifications such as: - Microsoft 365 Certified: Enterprise Administrator Expert - Azure Solutions Architect Expert - MS-102 - SC-900 - DP-900 - ITIL certification highly preferred. Benefits - Fully remote opportunity. - Work on large-scale Microsoft cloud transformation initiatives. - Hands-on architect role with both strategic and technical responsibilities. - Opportunity to work directly with enterprise customers and Microsoft technologies. - Competitive compensation and comprehensive benefits package. - Collaborative environment focused on innovation, technical excellence, and professional growth. - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

• Design and lead secure, highly available cloud architectures primarily on AWS • Architect identity and access management solutions, including federated authentication, multi-factor authentication, and customer identity and access management (CIAM) • Drive best practices in designing event-driven, serverless applications with AWS Lambda, API Gateway, EventBridge, SQS and other AWS Services • Design scalable data engineering platforms for ingestion, normalization, enrichment, and API-driven data integration leveraging AWS services such as RDS, DynamoDB, S3, Glue, Athena and ETL frameworks • Plan and govern integration strategies for cloud contact center solutions like Amazon Connect with backend systems • Enforce cloud security measures focusing on encryption, audit logging, GDPR/CCPA/FedRAMP compliance, and the principle of least privilege via IAM • Define and implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation to automate provisioning and configuration • Lead development and maintenance of reusable IaC modules and best practices for scalability, security, and compliance • Collaborate with DevOps teams to integrate IaC pipelines into CI/CD workflows for repeatable and auditable deployments • Review and enforce standards related to IaC code quality, security policies, and version control • Collaborate with cross-functional teams to translate business needs into secure, scalable cloud and data solutions • Evaluate emerging AWS cloud technologies to improve architecture and operational efficiency • Produce architecture documentation including design decisions, tradeoffs, and security controls • Communicate complex technical concepts effectively to technical and non-technical stakeholders

• Partner with Enterprise Account Executives to shape deal strategy, drive discovery conversations, and deliver high-impact demonstrations that influence executive-level decisions • Showcase Motive’s value by tailoring demos that resonate across technical, operational, and business audiences — positioning yourself as a trusted advisor to customers • Translate complex customer challenges into clear, compelling solutions that deliver measurable business outcomes • Develop deep expertise in the competitive landscape, playing a key role in winning strategic displacement opportunities • Establish yourself as a product authority — mastering today’s platform while shaping conversations around future innovations • Collaborate on RFIs and RFPs to position Motive as the partner of choice for Enterprise organizations • Act as a visible connector between Sales and cross-functional teams (Product, Engineering, Customer Success, Marketing), ensuring customer insights fuel continuous improvement and innovation

Role Description This role exists to bridge deeply technical distributed systems design with real-world customer environments. You will partner with customers, sales, and engineering teams to design and translate complex AI and HPC infrastructure into practical, deployable solutions. Success in this role looks like customers who not only understand what is being built—but trust that it will work in real-world conditions where networks are imperfect, environments are constrained, and systems must perform under pressure. You are the connective layer between what is possible and what works in practice. What You Do - Translate Complex Systems into Real-World Solutions - Partner with customers to understand technical environments, constraints, and goals - Design solution architectures that reflect real-world conditions (latency, bandwidth, reliability) - Communicate complex distributed systems concepts in a clear, practical way - Lead Technical Pre-Sales Engagements - Support the sales process as the technical counterpart in customer conversations - Guide architecture discussions, whiteboarding sessions, and technical discovery - Build trust through clarity, depth, and honest assessment of tradeoffs - Design for Imperfect Environments - Architect solutions that operate across distributed, hybrid, or constrained infrastructure - Identify risks early—network limitations, integration complexity, system dependencies - Ensure designs prioritize resilience, performance, and long-term operability - Bridge Sales and Engineering - Translate customer needs into actionable inputs for engineering teams - Collaborate on solution feasibility, tradeoffs, and delivery expectations - Stay engaged through early delivery to ensure alignment between design and execution - Operate with Ownership and Flexibility - Navigate ambiguity in a fast-moving, startup environment - Contribute across roles when needed—from architecture to early implementation support - Help shape how TWG delivers and scales its solutions over time Qualifications - Experience working with distributed systems, infrastructure, or complex technical environments - Comfortable discussing system behavior, tradeoffs, and constraints—not just features - Ability to engage both technical and non-technical stakeholders with clarity and confidence - Understanding that pre-sales is not about promising everything—it’s about designing what will actually work - Thrive in environments where you are expected to think, adapt, and contribute beyond a defined role - Energized by building something early, where structure is evolving, and impact is visible Requirements - This is not a demo-driven sales engineering role built around pre-packaged solutions. - Not focused on application-layer or SaaS-style architecture. - Does not operate within a highly structured, process-heavy environment with rigid handoffs. Accelerators - Experience with AI, HPC, or GPU-based infrastructure - Background in hybrid cloud, edge computing, or distributed environments - Familiarity with networking constraints, performance tuning, or system-level behavior - Experience in early-stage or high-growth environments