• Serve as a trusted advisor to the client • Guide customers and colleagues in rationalizing and deploying emerging technologies • Work collaboratively and have strong communications skills, especially in teaching complex concepts • Identify and proactively manage risk areas • Manage customer expectations; negotiate solutions to complex problems • Review and correct project/program direction to keep programs on track • Drive a program vision while advising and articulating program/project strategies to enable technologies including Salesforce platform

Role Description Insight Enterprises is seeking a Senior Microsoft Cloud Architect with deep expertise in Microsoft 365, Azure, identity, messaging, and collaboration technologies. This is a hands-on technical leadership role responsible for designing, implementing, and supporting enterprise-scale cloud solutions while driving modernization, automation, governance, and operational excellence across customer environments. The ideal candidate will have extensive experience leading Microsoft cloud initiatives, serving as a technical escalation resource, engaging directly with customers, and mentoring engineering teams. This individual will play a critical role in solution architecture, technical strategy, cloud transformation projects, and ongoing operational support. Key Responsibilities - Architect, design, implement, and support enterprise Microsoft cloud solutions utilizing Azure, Microsoft 365, Teams, SharePoint Online, Exchange Online, OneDrive, Power Platform, and Entra ID. - Lead cloud migration, modernization, and digital transformation initiatives for enterprise customers. - Serve as the technical owner for collaboration, productivity, messaging, identity, and cloud infrastructure services. - Develop and maintain governance, security, compliance, and operational standards aligned with industry best practices. - Drive automation initiatives utilizing PowerShell, Infrastructure as Code (IaC), Azure Automation, Terraform, and DevOps methodologies. - Serve as the highest level of technical escalation for complex incidents, performance issues, and solution challenges. - Lead root cause analysis efforts and continuous improvement initiatives to improve service delivery and operational maturity. - Provide technical leadership, mentorship, and guidance to engineering teams. - Facilitate customer workshops, architecture reviews, technical design sessions, and executive-level discussions. - Support presales activities, solution development, project scoping, effort estimation, and technical proposal creation. - Evaluate emerging Microsoft technologies and develop strategic roadmaps that align with business and customer objectives. - Collaborate with cross-functional teams to ensure the successful design, deployment, and support of cloud solutions. Qualifications - 8+ years of experience designing, implementing, and supporting Microsoft cloud technologies within enterprise environments. - Advanced expertise with Microsoft Azure and Microsoft 365 technologies, including: - Exchange Online - Microsoft Teams - SharePoint Online - OneDrive for Business - Entra ID (Azure AD) - Power Platform - Strong experience with PowerShell scripting, automation, Infrastructure as Code (IaC), and cloud governance. - Experience leading enterprise cloud migration and modernization initiatives. - Strong understanding of Microsoft security, compliance, identity, and governance solutions. - Experience serving as a technical lead, architect, or senior escalation resource for complex cloud environments. - Strong customer-facing communication and presentation skills with the ability to engage technical and executive stakeholders. - Experience supporting and troubleshooting enterprise Microsoft 365 environments. Preferred Qualifications - Experience working within managed services, consulting, or professional services organizations. - Experience with Terraform, Azure DevOps, CI/CD pipelines, and cloud automation frameworks. - Experience supporting federal, government, healthcare, or other highly regulated environments. - Microsoft certifications such as: - Microsoft 365 Certified: Enterprise Administrator Expert - Azure Solutions Architect Expert - MS-102 - SC-900 - DP-900 - ITIL certification highly preferred. Benefits - Fully remote opportunity. - Work on large-scale Microsoft cloud transformation initiatives. - Hands-on architect role with both strategic and technical responsibilities. - Opportunity to work directly with enterprise customers and Microsoft technologies. - Competitive compensation and comprehensive benefits package. - Collaborative environment focused on innovation, technical excellence, and professional growth. - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

• Design and lead secure, highly available cloud architectures primarily on AWS • Architect identity and access management solutions, including federated authentication, multi-factor authentication, and customer identity and access management (CIAM) • Drive best practices in designing event-driven, serverless applications with AWS Lambda, API Gateway, EventBridge, SQS and other AWS Services • Design scalable data engineering platforms for ingestion, normalization, enrichment, and API-driven data integration leveraging AWS services such as RDS, DynamoDB, S3, Glue, Athena and ETL frameworks • Plan and govern integration strategies for cloud contact center solutions like Amazon Connect with backend systems • Enforce cloud security measures focusing on encryption, audit logging, GDPR/CCPA/FedRAMP compliance, and the principle of least privilege via IAM • Define and implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation to automate provisioning and configuration • Lead development and maintenance of reusable IaC modules and best practices for scalability, security, and compliance • Collaborate with DevOps teams to integrate IaC pipelines into CI/CD workflows for repeatable and auditable deployments • Review and enforce standards related to IaC code quality, security policies, and version control • Collaborate with cross-functional teams to translate business needs into secure, scalable cloud and data solutions • Evaluate emerging AWS cloud technologies to improve architecture and operational efficiency • Produce architecture documentation including design decisions, tradeoffs, and security controls • Communicate complex technical concepts effectively to technical and non-technical stakeholders

• Partner with Enterprise Account Executives to shape deal strategy, drive discovery conversations, and deliver high-impact demonstrations that influence executive-level decisions • Showcase Motive’s value by tailoring demos that resonate across technical, operational, and business audiences — positioning yourself as a trusted advisor to customers • Translate complex customer challenges into clear, compelling solutions that deliver measurable business outcomes • Develop deep expertise in the competitive landscape, playing a key role in winning strategic displacement opportunities • Establish yourself as a product authority — mastering today’s platform while shaping conversations around future innovations • Collaborate on RFIs and RFPs to position Motive as the partner of choice for Enterprise organizations • Act as a visible connector between Sales and cross-functional teams (Product, Engineering, Customer Success, Marketing), ensuring customer insights fuel continuous improvement and innovation