Role Description itD is seeking a Program Manager, Gong Engage to build and lead the engagement framework that drives successful adoption and long-term utilization of a global sales engagement platform across a large enterprise organization. This role will establish governance, stakeholder alignment, content engagement strategies, and product feedback processes that enable sustained seller productivity and business impact. The ideal candidate will bring deep experience in enterprise program management, sales enablement, and cross-functional stakeholder engagement, with a proven track record of delivering scalable operational frameworks that improve adoption and business outcomes. Location: Remote (U.S.) Duration: 12 months Responsibilities - Design and implement the governance framework that aligns cross-functional stakeholders throughout the lifecycle of a global sales platform initiative. - Develop and maintain an ongoing engagement model that supports the creation, refresh, and optimization of sales plays and content across regional teams. - Coordinate stakeholder alignment, communication strategies, and change management efforts to support large-scale platform transitions. - Establish scalable engagement structures, operating cadences, and collaboration models that drive adoption across business functions and geographic regions. - Partner with internal product management teams to capture, prioritize, and communicate platform enhancement requests and product feedback. - Define, monitor, and report on program engagement, adoption, and success metrics to executive leadership. - Collaborate with sales enablement, operations, and regional leadership teams to ensure consistent execution and continuous improvement of program initiatives. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Qualifications - Proven experience leading complex, enterprise-scale program management initiatives across multiple cross-functional teams. - Hands-on experience with the Gong platform, including Gong Engage and related capabilities. - Demonstrated ability to build governance models, stakeholder engagement frameworks, and scalable operational processes. - Strong stakeholder management skills with the ability to influence teams and senior leaders without direct authority. - Experience defining and tracking program adoption, engagement, and performance metrics. - Experience coordinating global or multi-regional programs across diverse business functions. - Strong understanding of change management principles and operational program delivery. Preferred Qualifications and Skills - Experience with Salesforce (SFDC) integrations and the broader revenue technology ecosystem. - Background in sales enablement, seller productivity, or go-to-market operations. - Familiarity with run-the-business (RTB) frameworks and sales play methodologies. - Experience with sales engagement platforms and enterprise sales technology implementations. Education - Bachelor's degree in a relevant field or equivalent work experience required. Benefits - Comprehensive medical benefits. - 401(k) plan. - Paid holidays. - More benefits available. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. The External Audit Program Lead is responsible for the coordination and completion of audit projects across various functional areas. They provide subject matter expertise in areas including: - Project scope definition - Risk identification - Project methodology - Resource allocation - Facilitation The External Audit Program Lead ensures projects are completed on time and in scope. They work directly with customers and external audit firms to plan large complex audit projects and resolve issues related to scope and timing based on established United audit protocols. This includes: - Planning and managing large, complex audit projects - Scheduling, establishing project timelines - Ensuring deadlines for project tasks, milestones, and deliverables are met - Managing requests from external audit firms and customers on defining project scope and performance expectations This position is full-time. Employees are required to have flexibility to work 40 hours a week. This could be either: - 8-hour shift schedules Monday - Friday - 4 times 10-hour shifts from Monday - Friday It may be necessary, given the business need, to work occasional overtime. This will be on-the-job training and the hours during training will be during normal business hours, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Responsible for effectively managing large complex audit projects - Develops audit programs to support new types of audits and engagements - Assesses and interprets customer and audit firm needs and requirements - Ensure audit projects meet established objectives for timeliness, productivity, and customer satisfaction - Serves as the central point of contact for internal and external audit stakeholders - Proactively identifies project risks and negotiates to obtain stakeholder consensus when conflicts arise - Serves as the first escalation point for audit issues; provides direction and support for others with less experience - Assigns tasks and deliverables to internal and external audit stakeholders and ensures timely completion - Provides explanations and information to others on difficult issues - Follows standard audit protocols and procedures for all projects - Creates and maintains audit records, ensuring accuracy and integrity of audit data Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of experience leading audit engagements - 2+ years of project management experience - 2+ years of experience working within the healthcare industry - Experience with Microsoft Office including: - Microsoft Access (ability to conduct data entry) - Microsoft Excel (basic formulas, filter, sort, create and edit spreadsheets) - Microsoft PowerPoint (create and edit decks) - Microsoft Teams - Microsoft Outlook (email and calendar management) - Ability to work full time (40 hours a week), during our normal business hours of 5:00 am - 6:00 pm in your time zone Requirements - Project Management Certification (preferred) - Audit Certification as a Certified Internal Auditor (CIA), International Organization for Standardization (ISO), or another similar certification (preferred) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Strong written and verbal communication skills - Demonstrated ability to effectively manage multiple projects concurrently - Strong negotiation skills - Strong planning and organizational skills - Strong analytical and problem-solving skills - Demonstrated ability to prioritize competing demands in a fast-paced environment - Ability to collaborate effectively with business partners, external audit firms, and customers at all levels in high-pressure situations Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description We are seeking an experienced leader to serve as a strategic partner to senior leadership in guiding SAP governance, transformation, and program execution initiatives. This individual will provide executive-level advisory support, helping define governance frameworks, decision-making processes, operating models, and strategic direction for enterprise SAP programs. The ideal candidate will possess extensive SAP implementation and transformation experience, strong executive presence, and a proven track record leading large-scale ERP programs within the pharmaceutical, biotechnology, or life sciences industry. This role requires the ability to navigate complex organizational dynamics, align cross-functional stakeholders, drive executive decision-making, and ensure SAP initiatives deliver business value while adhering to enterprise governance standards. The successful candidate will act as a trusted advisor to executive leadership, supporting strategic planning, governance forums, risk management, program oversight, and organizational readiness across SAP-enabled business transformation initiatives. Job Functions - Serve as a strategic advisor to senior leadership on SAP governance, program management, organizational readiness, and transformation initiatives. - Establish and maintain SAP governance frameworks, decision-making processes, steering committee structures, and executive reporting mechanisms. - Partner with executive stakeholders to define SAP program strategy, roadmaps, priorities, and success measures. - Lead executive governance meetings, steering committees, and phase-gate reviews while facilitating key business and technology decisions. - Develop and communicate executive-level presentations, dashboards, status reports, and decision-support materials. - Provide oversight of large-scale SAP programs, including implementation, deployment, enhancement, and optimization initiatives. - Identify program risks, dependencies, constraints, and opportunities; develop mitigation strategies and facilitate resolution of critical issues. - Ensure alignment between business objectives, SAP capabilities, regulatory requirements, and enterprise strategies. - Collaborate with functional and technical SAP teams to align workstreams, priorities, timelines, and resource requirements. - Drive cross-functional stakeholder engagement across IT, Commercial, Supply Chain, Finance, Manufacturing, Quality, and Regulatory organizations. - Advise leadership on organizational change management, business process transformation, and user adoption strategies. - Monitor program performance and governance compliance through KPIs, scorecards, dashboards, and reporting mechanisms. - Support portfolio management activities, including prioritization, funding recommendations, business case development, and executive decision support. - Provide guidance on SAP best practices, ERP transformation methodologies, and enterprise governance standards. - Champion continuous improvement initiatives focused on governance effectiveness, operational excellence, and program delivery performance. Qualifications - Bachelor's degree in Information Systems, Business Administration, Engineering, Life Sciences, or a related discipline required. - MBA or advanced degree preferred. - 15+ years of progressive experience leading large-scale ERP, SAP, and business transformation programs. - 10+ years of experience with SAP platforms, including SAP S/4HANA transformation programs, governance, deployments, or enterprise-wide implementations. - Significant experience serving in SAP Program Director, SAP PMO Lead, SAP Transformation Lead, ERP Program Lead, or comparable leadership roles. - Experience supporting executive leadership teams and facilitating governance across large, complex organizations. - Proven experience within Pharma, Biopharma, Biotechnology, Medical Device, or other highly regulated industries. - Extensive experience in enterprise program governance, portfolio management, risk management, and strategic planning. - Experience within cGMP, GxP, and FDA-regulated environments. - Advanced proficiency with PowerPoint, Excel, MS Project, Smartsheet, and executive reporting tools. - Experience creating executive dashboards and governance reporting through Power BI or similar platforms preferred. Requirements - Deep understanding of SAP governance models, ERP transformation methodologies, and enterprise operating models. - Exceptional executive communication and stakeholder management skills. - Strong executive presence with the ability to influence decision-making at the VP, SVP, and C-suite levels. - Demonstrated ability to lead large cross-functional business and technology transformations. - Expertise in risk identification, mitigation planning, and strategic problem solving. - Strong understanding of business process transformation across Finance, Supply Chain, Manufacturing, Quality, and Commercial functions. - Ability to navigate ambiguity and align diverse stakeholder groups around common objectives. - Exceptional facilitation, negotiation, and conflict resolution capabilities. - PMP certification preferred. - SAP certification or SAP transformation experience strongly preferred. Benefits - Market competitive base salary and annual incentive plan. - Robust benefit offerings. - Ongoing recognition and career development opportunities. - Generous flexible paid time off program. - Company-paid holidays. - Flexible working hours and fully remote work options for most positions. - Office locations in Greater Boston; San Diego, CA; Boulder, CO; and India.

• Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly. • Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization. • Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals. • Drive effective communication, collaboration and commitment across multiple stakeholders and disparate groups with competing priorities • Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project. • Facilitate productive meetings from small (3-5 people) to large (100 people or more).