Role Description We are seeking an IT Service Desk Engineer to join our inbound phone support team, providing responsive and effective technical assistance to end users. In this role, you will be the first point of contact for IT-related issues, delivering high-quality support over the phone and ensuring a consistent, customer-focused experience. You will play a key role in resolving technical problems efficiently while maintaining strong communication and service standards in a fast-paced support environment. - Provide inbound phone-based support as part of a high-volume Service Desk team - Deliver Level 1 and Level 2 technical support for IT-related incidents and service requests - Achieve strong First Touch Resolution KPIs through effective troubleshooting and problem-solving - Diagnose and resolve issues across hardware, software, network, VPN, and security environments - Perform user account administration in Active Directory, Microsoft 365, Intune, and Exchange - Support Windows, macOS, and mobile device environments - Use remote support tools (e.g. N-able) to troubleshoot and resolve issues - Log, track, and update all incidents and requests in ITSM systems with accurate documentation - Follow ITIL-based incident management processes to prioritise and resolve tickets - Escalate complex or unresolved issues to appropriate technical teams or vendors - Communicate clearly with users, providing regular updates and setting expectations - Contribute to knowledge base articles and continuous service improvement initiatives - Identify recurring issues and support problem management and root cause analysis Qualifications - Experience in an inbound phone-based Service Desk or technical support environment - Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications - Experience with Active Directory user and group management - Familiarity with VPN technologies (e.g. FortiClient, Cisco AnyConnect) - Basic networking knowledge including DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting - Experience using ITSM or ticketing systems - Strong communication skills with excellent phone etiquette - Ability to explain technical issues clearly to non-technical users - Strong problem-solving skills with attention to detail - Ability to work effectively in a fast-paced, high-volume inbound support environment - Strong documentation and knowledge-sharing capability Benefits - Extensive training and development opportunities that enable continual growth as part of your career planning. - Extensive discounts and benefits to maximise your money. - A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. - Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. - CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Role Description We are seeking a senior Design Engineering resource to lead the design and delivery of a Fortinet-based LAN/WLAN solution as part of a global transformation and managed service engagement. This role will be critical in shaping Day-1 architecture and ensuring a robust, scalable design that transitions effectively into Day-2 operations. Responsibilities - Own end-to-end design of Fortinet LAN/WLAN solutions across enterprise environments - Produce high and low-level designs (HLD/LLD) aligned to customer requirements and best practice - Lead technical governance, design authority, and solution assurance activities - Support transformation delivery, including remote design and onsite implementation guidance - Work closely with Project Management, GNOC, and Service Delivery teams to ensure seamless transition into BAU - Provide technical leadership for IMACD, optimisation, and continuous improvement activities - Engage with stakeholders (internal and customer) to translate business requirements into technical solutions Qualifications - Proven experience designing and implementing Fortinet LAN/WLAN solutions (FortiGate, FortiSwitch, FortiAP) - Strong understanding of enterprise networking (routing, switching, security, SD-WAN) - Experience operating in global managed service environments - Ability to operate as a design authority and make architectural decisions - Strong documentation skills (HLD/LLD, standards, governance artefacts) - Experience supporting transition from project (Day-1) into managed services (Day-2) Requirements - Fortinet certifications (e.g. NSE4–NSE7 or equivalent) - Experience working within multi-vendor environments - Exposure to global delivery models and distributed engineering teams Company Description NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK.

• Build, operate, and scale AWS infrastructure that supports our microservices platform. • Develop and maintain CI/CD pipelines that make shipping fast, reliable, and safe. • Build reusable, templated configuration (Helm charts, CircleCI orbs) so teams get consistent, standardized deployments and pipelines instead of reinventing them. • Manage infrastructure through code, treating infra changes with the same rigor as application code. • Improve observability and monitoring so teams can understand and debug their systems in production. • Partner with product engineering teams, translating platform concepts into practical guidance and cutting friction from their day-to-day work. • Make and document thoughtful technical trade-offs, and grow into leading complex platform projects end to end.

• Support and maintain enterprise infrastructure, end-user computing (EUC), servers, and network systems across LATAM locations. • Partner with service providers to ensure consistent delivery against service levels and operational expectations. • Act as a regional escalation point for critical technology incidents impacting business operations. • Diagnose and resolve hardware, software, infrastructure, and connectivity issues to minimize disruptions. • Apply and reinforce global IT standards, policies, and security requirements. • Identify and drive improvements in service quality, efficiency, and user experience. • Perform regional audits to ensure adherence to infrastructure standards and company policies. • Support the planning and execution of LATAM site technology projects. • Build and maintain strong relationships with internal technology teams and business partners throughout LATAM.