• Build, operate, and scale AWS infrastructure that supports our microservices platform. • Develop and maintain CI/CD pipelines that make shipping fast, reliable, and safe. • Build reusable, templated configuration (Helm charts, CircleCI orbs) so teams get consistent, standardized deployments and pipelines instead of reinventing them. • Manage infrastructure through code, treating infra changes with the same rigor as application code. • Improve observability and monitoring so teams can understand and debug their systems in production. • Partner with product engineering teams, translating platform concepts into practical guidance and cutting friction from their day-to-day work. • Make and document thoughtful technical trade-offs, and grow into leading complex platform projects end to end.

• Support and maintain enterprise infrastructure, end-user computing (EUC), servers, and network systems across LATAM locations. • Partner with service providers to ensure consistent delivery against service levels and operational expectations. • Act as a regional escalation point for critical technology incidents impacting business operations. • Diagnose and resolve hardware, software, infrastructure, and connectivity issues to minimize disruptions. • Apply and reinforce global IT standards, policies, and security requirements. • Identify and drive improvements in service quality, efficiency, and user experience. • Perform regional audits to ensure adherence to infrastructure standards and company policies. • Support the planning and execution of LATAM site technology projects. • Build and maintain strong relationships with internal technology teams and business partners throughout LATAM.

Role Description Sutherland is seeking an attentive and goal-oriented person to join us as a NICE Proposal Engineer. This is a role for a talented professional that is responsible for reviewing, assessing and delivering professional services proposals alongside the NICE sales organization. - Creates new and modifies existing Services pricing quotes based on solution design, RFPs, scope documents or other similar sources using the Enterprise Pricelist and NICE CPQ systems. - Acts as a services pricing gatekeeper – reviewing and optimizing predefined prices, analyzing gross margin and providing discount guidance for individual deals. - Ensures required pro services items are quoted correctly. - Responds to requests from and proactively engages regional sales, solution engineering, sales overlay, and services and sales leaders. - Proactively reviews pipeline reports and ensures appropriate pricing early in the sales cycle. - Monitors and manages NICE professional services renewals status, coordinating efforts to ensure maximum renewal revenues. - Serves as proposal lead for professional services throughout the lifecycle of the proposal. - Coordinates submission of the proposal on the NICE electronic platform. - Maintains a cloud-based repository of quotes, SOWs, design documents, and relevant email correspondence. - Recommends new pricing, sales engagement methodology and CPQ tool user interface improvements. - Identifies opportunities for and executes improved pricing submission efficiency. - Assists with other pricing related projects, as requested and assigned. Qualifications - Minimum 3 years’ experience writing/managing proposals or quotes for technology or consulting companies. - Solid understanding of the Sales lifecycle (RFI, RFP, Evaluation, Legal, SOW, Pricing, Submission). - Strong technical/software functionality orientation. - Demonstrated ability to work across the organization, gathering information from multiple sources. - Excellent written communication skills, strong ability to present information clearly and persuasively. - Ability and willingness to work under tight deadlines and manage multiple priorities. - Solid experience and skills across Microsoft Office applications (Teams, Outlook, PowerPoint, Word, OneNote, and especially Excel). - Ability to work with limited supervision and maintain high productivity and responsiveness. Requirements - Bachelor’s degree in business administration, technology or related discipline.

Role Description A customer-facing engineer who lives at the intersection of deployment, integration, and product. You’ll embed directly with our customers — chemicals distributors, polymer producers, elastomer traders — understand their real operational environment, and build the production solutions that make Vailent work inside it. The job isn’t demoing software; it’s owning the outcome. The gravel road, not the superhighway. FDEs build the rough path that proves what’s possible in a specific customer’s environment. Core product engineers then generalize it. That means you need to move fast, ship production-quality code, and bring back what you learn — because the patterns you surface in the field become the features that ship to everyone. Our customers run complex enterprise stacks: SAP/ERP systems, legacy CRMs, bespoke flat-file workflows built over decades. Integrating Vailent into that environment requires engineering depth and customer trust in equal measure. You’ll be the person who earns both. What You’ll Do - Embed with customers and own the outcome. Sit alongside customer teams — in their Slack, their systems, their reality — to understand their workflows, constraints, and data before touching a line of code. Translate what you hear into a concrete technical plan, then execute it. - Run technical discovery before every engagement. Map the customer’s existing stack: SAP configuration, CRM schema, data flows, integration points, and business rules. Ask the questions the customer didn’t know mattered. Define scope before scope defines you. - Build and deploy production solutions, not prototypes. Stand up integrations, data pipelines, custom workflows, and tenant configurations that run in live environments. “It works on my machine” is not a deliverable. - Own the full integration lifecycle. From first API call to stable sync: SAP/ERP data flows, CRM connections, customer-master and order-master mapping, idempotent event handling, and the edge cases that only appear in production with real data. - Be the primary technical relationship. Serve as the customer’s technical point of contact across the engagement — from onboarding through steady state. Run technical calls, explain architectural decisions to non-technical stakeholders, and surface risks before they become incidents. - Support sales in technically complex deals. Join pre-sales conversations to assess feasibility, design proof-of-concept scopes, and give prospective customers the confidence that Vailent can work in their environment. The close and the deployment aren’t separate jobs. - Direct AI agents through customer-specific work. Decompose integration and configuration tasks, fan them out to parallel agents, verify outputs adversarially, and reconcile results — without letting customer data or live-system risk become casualty of throughput. - Close the feedback loop with product and engineering. The patterns, failure modes, and workarounds you discover in the field are the most valuable signal the core team has. Document them, escalate them, and advocate for the generalized fix — not the one-off patch. - Capture and reuse what works. Build deployment runbooks, integration templates, customer onboarding checklists, and Claude skills that make the next engagement faster. Treat every repeated setup task as a bug to be fixed once and inherited forever. - Author the thinking, not just the code. Specs, discovery-question sets, integration design docs, and handoff notes that let the next engineer — or agent — pick up where you left off without a two-hour call. How We Work - Hire for the disposition. The stack is learnable; this isn’t. - Prove it in the real environment. “Done” means demonstrated, not asserted. - Never guess. Verify what’s knowable in the code; ask about what’s a genuine product decision; assume nothing in between. - Diagnose before you touch. “Look into it” means read-only until told to fix — especially on anything live. - Copy what works. If working examples already solve a problem, read the proven pattern and adapt it. - Enhance in place, never fork. Generalize the existing path — add an optional parameter where today is the degenerate case. - Risk isn’t size. Bigger isn’t worse; riskier is. - Build to scale — or name the debt. Ship the agreed slice now, but flag anything that won’t scale as explicit, revisit-able debt. - Own the correction. Verify findings adversarially — a second pass whose job is to refute the first. - Words are a feature. Terminology has precise internal meaning. - Leave a trail. Every engagement ends with a handoff so the next person — human or agent — starts informed. Must have - Customer-facing engineering ownership. You’ve shipped production solutions inside a customer’s environment. - Strong full-stack range. Comfortable moving from a React component to a Postgres integration to a Terraform environment variable. - Enterprise integration instinct. You’ve connected systems that weren’t designed to talk to each other. - Fluent AI orchestration. You already run agents in parallel, isolate their work, and verify outputs adversarially. - Clear, credible communication. You can explain a technical constraint to a commercial director and write a concise integration spec. - Systems debugging instinct. You chase root cause across service boundaries. - The evidence reflex. You distrust green badges and prove things with a working read-back. - Thick skin & plain speech. You take blunt, fast feedback well and give it the same way. Nice to have - Materials industry or adjacent vertical context. Familiarity with how these businesses buy, sell, and move product. - SAP / ERP depth. Confidence to reverse-engineer a customer’s SAP configuration. - Pre-sales or solutions engineering experience. You’ve sat in discovery calls and helped assess feasibility. - Fluency in compliance contexts. You’ve navigated vendor security questionnaires and data access approvals. - Tooling-builder streak. You’ve built deployment runbooks, onboarding checklists, or integration templates. - Multi-tenant / B2B experience. You understand per-tenant configuration and tenancy isolation.