• Architect and execute the enterprise-wide data quality strategy • Champion data transparency and create detailed customer-facing reports • Oversee the design and implementation of comprehensive data quality frameworks • Lead, mentor, and develop a team of onshore and offshore data operations specialists • Drive operational excellence and efficiency by evaluating, integrating, and advancing scalable automation technologies • Monitor industry and regulatory changes, guiding process adaptation for GxP, patient privacy, and data integrity

• Take full ownership of Shopify store operations and customer experience • Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging • Standardize shipping, split shipment, and pre-order communication across all touchpoints • Build and document SOPs for all operational workflows • Implement systems and automations that reduce manual work and customer confusion • Respond to customer inquiries via Shopify inbox and social channels • Process refunds, reships, cancellations, and order updates • Triage and resolve support tickets based on urgency • Identify patterns in customer feedback and recommend improvements • Monitor order flow across Shopify, Base, and Amazon MCF • Resolve failed orders, inventory issues, and discrepancies • Coordinate with fulfillment teams to ensure timely delivery • Audit the website for broken links, incorrect pricing, and outdated promotions • Validate all messaging related to shipping and pre-orders • Deliver weekly Shopify performance reports • Maintain compliance across ADA, privacy policies, and tracking regulations

• Lead regional sales team by recruiting, developing, and retaining top talent • Provide strategic direction and performance coaching to achieve team excellence • Support team development and ensure proper onboarding of new team members • Drive regional implementation of sales strategies to meet or exceed sales objectives • Develop targeted strategies for psychiatric and neurological markets • Identify regional opportunities and remove barriers to team success • Foster innovative sales approaches and best practices • Analyze sales data and market trends to inform strategic decisions • Hold team accountable for execution of sales strategies and meeting objectives • Consistently spends time with each account specialist in the field to observe and coach performance • Provide regular performance feedback and development opportunities • Manage regional budgets and expenses effectively • Ensure compliance with Neurocrine policies, FDA guidelines, and industry standards • Maintain open communication between field teams and headquarters • Develop and maintain relationships with key opinion leaders and healthcare professionals

• Oversee the full lifecycle of customer, partner, and vendor contracts, from negotiation through renewal. • Ensure contractual obligations are met and maintain documentation accuracy and compliance. • Collaborate with legal, finance, and delivery teams to support contract strategy and risk mitigation. • Review and analyze monthly corporate financials, including P&L, budget-to-actuals, forecasts, and operational metrics. • Ensure collection and accurate recognition of revenue on a monthly basis. • Partner with Finance to ensure reporting accuracy and to identify opportunities for cost optimization and revenue enhancement. • Provide executive-level insights and recommendations to support strategic planning and operational decision-making. • Build and maintain strong relationships with key vendors and strategic partners. • Evaluate partner performance, negotiate terms, and identify opportunities for improved value, efficiency, or collaboration. • Implement and refine business processes to improve efficiency across delivery, sales, and back-office functions. • Work closely with executive leadership to support organizational scaling, resource planning, and cross-functional coordination.